The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I have been a longtime customer with Gemfind and am always pleased with the service they provide. App functionality is superb, and their customer service is always available to assist. I needed assistance with the setup so I contacted support. Michael M provided prompt technical support and quickly resolved the issue. I except to continue to work with Gemfind for the foreseeable future.