One Urban Tribe
Left code behind after I uninstalled and support has ignored me when I contacted them to ask how to get rid of it. Tired of Shopify apps being allowed to do this.
The product is difficult to use, confusing and have lot of errors, especially when preview on different devices (phone; laptop; desktop)
Support is taking longer time to get a reply!! Having issues to integrate with theme even the first issue fixed BUT it will happen again!! Technical issue cant fix immediately!! Wasting time...Need a refund...
Sports Food SMN
Horrible plugin and worse customer service. When we first installed the GemPages plugin our footer disappeared as it was re-written by the app and the support was unable to fix the issue. The video and carousel features were both broken and each time we reached out they said they would respond in 12 hours, never did, and never had a solution. If you are hoping to build pages quickly and seamlessly I would not recommend using this plugin. There are many other options that will be better than this.
It is really shitty that this app has no discernible way to cancel. It's not a function of the app, it's not in FAQs, you can't even google it. Unacceptable, especially after they went down and no one answered me for days.
L'Atelier du Ferment
ENORMEMENT de bugs, une correction automatique aléatoire,espaces non voulus,20euros c'est très cher!
Not impressed with this app at all. I was trying to speed up pages not slow them down. Need some serious work on this app.
Aesthetics Accreditation International
Having a really hard time with page load speeds. I have done everything possible with reducing image files sizes and having both mobile and desktop versions. Removed all JS and other apps. But this I cannot get any of these gem pages to speed up. It takes longer to load than my native theme. This is so embarrassing, I feel sorry for my customers and not getting any help from support. Looks like I will be removing this app.
I have been using GemPages for about a year now and I am beyond frustrated.
Our Gempage load time is Over 20 seconds per page. All images optimized.
The more pages we made the slower our site became and it wasn't until it was too late that we found the issue.
I wish I could post the screenshot of our page load waterfall. Take 8 seconds for gem pages to load, Before... any other script will load.
Support was no help at all. In fact they tried to say it wasn't gem pages fault when they could clearly see the 8 seconds of GemPages as #1 load. Still they try to blame JS and 3rd party apps. This is not the case and it is clear to anyone.
Use this app if you only need to create one or two pages. Not if you are creating more.
Let me explain how bad this is. When I try to search for a file in the theme directory, the page crashes. Gem pages create a system that every page you create will be a new page template file within your theme directory. We we have hundreds of pages and it is has completely crippled our website. But, gempages does not care.
The Happy Keeper
This app is a scam! I added the app to my shopify store and tried it out. I went with another app for the same purpose and uninstalled this app. I got an email 10 days later saying my trial is about to expire and to upgrade or my account will be suspended. I did nothing since I didn't want to use the app anymore. I am still being billed $29 monthly for this app through shopify. I contacted them and its been over a week and no response. I now just reinstalled the app so I can access the original account i made and figure out how to cancel my account so I'm not billed again. Even on my shopify bill it says the app is uninstalled but I'm still being charged. I think this is very sneaky and misleading. You should offer a good product people wasnt to use not trick people into paying for something they don't want and are not using.
This is Janie from GemPages. I'm sorry to hear the frustration!
For clarification, Shopify handles billing for all the stores in the app store.
Based on our app history record, it appears that you had subscribed to Professional Plan during the trial period that's the reason why you get charged for this paid subscription.
Please be well-advised that you're invoiced in advance for the following 30 days. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you uninstall the app.
Our support agent - Bella has taken care of your case and we will process the refund according to our refund policy ASAP.