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Their support is amazing. I'd like to thank Walter from the support team who was constantly in touch for 1 full hour to get a custom change done for me! Amazing
Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly
Hi Matteo,
Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced.
I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes?
Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at support@gempages.help or live chat.
Thank you again!
James | Customer Success Manager
GemPages Page Builder
Received absolutely amazing support from Ikram and the rest of the technical team. Great app with great features, would definitely recommend!
Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!
A game changer. Allows for incredible amounts of customization and is easy to use. A+ customer service!
Very good app to create pages, and the customer support is awesome! Highly recommended! a must have app!
I love this app! It is very easy to use and so intuitive. There is a few small issues but Chris has been amazing.
You can design websites much easier and more appealing and the support is also great
This app is AMAZING and the service is awesome! I got extremely fast service on a question that I had been trying for a couple hours to troubleshoot myself. I should have asked earlier because Ken was able to fix it for me within minutes. Super user friendly and intuitive interface on the app as well- I've been able to make a lot of pages myself in just a couple hours that I would have otherwise had to hire out.
Thank you for your review! We are so happy that our support agent - Ken, he was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email ( support@gempages.help ), if you need us we are there to help!
GREAT Experience! Was a quick response and helped me learn the App with ease! Would highly recommend this App to anyone !
Have used GemPages in building custom layouts for a couple different websites, amazing tool, super useful and easy to use. Support is great, we recently had an issue we couldn't figure out ourselves, Cindy from support managed to get someone on the case straight away, next minute it was fixed! Highly recommended.