Anmeldelser (4.800)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 95 % af bedømmelserne er på 5 stjerner
  • 3 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 2 % af bedømmelserne er på 1 stjerner
21. januar 2022

The function is powerful to build beautiful pages, the support team is helpful and did things pretty well.

BIGBIG WON
SAR Hongkong
Cirka 18 timer bruger appen
1. oktober 2023

Was a amazing app i just want to now how i can put mi gempage in the shopify store i installed the app and i click publish but my shopify main page dont changes help pls

Luminova
Mexico
18 dage bruger appen
21. oktober 2020

The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.

Alpha Shaver™
USA
19 dage bruger appen
GEMCOMMERCE CO., LTD svarede 8. december 2020

I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge.

However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly.

I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow.

Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team.

Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service.

Long winded response, but want you to know that you are heard.

Thank you again! Best of luck in the future!

James | Customer Success Manager

22. juni 2017

Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend

Hero On Apparel
Canada
18 dage bruger appen
12. august 2017

The editor is really nice and usable, however it has plenty of bugs. Small Section can't be edited and custom templates are not stored correctly... I have lost quite some time eventually. Suport is great though

Seven Elephants 2
Tyskland
17 dage bruger appen
30. oktober 2023

Greatest builder i've used so far, i tested about 3 builders and this is the one closest to what an HTML CSS web customization would look like. 4 Stars just because they reply late and might need more customer service staff.

Topmet Italia
Italien
15 dage bruger appen
Redigeret 9. august 2019

At first use, I was very happy with the ease of design.
But when I would publish the (hours and hours worth of) edits, the real view of my website would totally glitch and ruin everything I worked on in both desktop and mobile view.
Support team is friendly and eager to help, but ultimately were not able to fix the problem properly. I could not afford to waste any more time fiddling with it so disconnected the app.
Very upset with all my time and effort wasted!

Classique Kids
Australien
15 dage bruger appen
21. april 2023

I need to remove all the code for your plugin, it's too bad, he keeps slowing down my page and the worst part is that I can't find your code, it's a disaster for my site!

openroad4wd.com
USA
13 dage bruger appen
GEMCOMMERCE CO., LTD svarede 21. april 2023

Hi there!

Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages.

Rest assured that our support team is always ready to help you with this request so feel free to drop a message via the chat channel or you can reply to the email that our support team is going to send you shortly.

Looking forward to hearing from you soon.
Thank you!

Thomas | GemPages Customer Success Manager

7. november 2022

We recently started using this app. It has so many features and is allowing us to make a great-looking site. The customer support is amazing, they are supper responsive and go above and beyond to help with any issues.

Domegaia
USA
11 dage bruger appen
GEMCOMMERCE CO., LTD svarede 8. november 2022

Thanks very much for your balanced and fair review. We're happy to hear that you find GemPages helpful. Feel free to let us know via our live chat channel. We would be happy to check and make it right for you!

11. september 2022

I had some question regarding my plan and I had a very good support from Team! I appreciated the help!

SWAN KARE®
Frankrig
Cirka 8 timer bruger appen
GEMCOMMERCE CO., LTD svarede 12. september 2022

Thank you so much for your review. We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome!

Feel free to let us know whenever you need assistance!