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This app has proven to be quite frustrating. The code of this builder is inaccurate and causes issues on the pages we construct. To exacerbate matters, the support and technical team seem to lack the necessary knowledge. It's disheartening that they appear to be uninformed and unhelpful.
Dear Shreeram,
I sincerely apologize for the frustration you've encountered with our app, and I appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged.
After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We understand the importance of accurate code and the impact it has on the pages you construct.
I regret any confusion caused by our initial lack of explanation. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our Customer Success Manager has already been in touched with you to provide a full explanation. We hope it's clear to you about the issue.
If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority.
Best regards,
GemPages Support Team
Excellent!
Hello Paulo,
We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention.
We want to clarify that at GemPages, we prioritize transparency and customer satisfaction. We do not have access to our customers' systems or stores, and we never interfere with them without explicit consent. Our team is committed to providing support and guidance to our users to make sure of the seamless experience.
Regarding the premium plan, as stated in our pricing plan, certain advanced features such as version history are exclusive to our paid users. This helps us continue to provide quality service and develop new features to meet the needs of our users.
We apologize if there was any misunderstanding regarding our pricing structure. Our intention is never to force anyone to upgrade to a paid plan, but rather to offer additional value to our paid users.
We value your feedback and appreciate the opportunity to address your concerns. If you have any further questions or would like assistance, please don't hesitate to reach out to us.
Best regards,
GemPages Support Team
Great app, and very helpful support!
Great app, service and easy to use.
Tramite la chat di supporto sono riuscito a risolvere un problema(dato dal mio pc) che mi impediva di proseguire con il lavoro. Davvero perfetti, gentili e risposte in tempi brevissimi. Consiglio assolutamente.
The customer service is soo Good!
Greatest builder i've used so far, i tested about 3 builders and this is the one closest to what an HTML CSS web customization would look like. 4 Stars just because they reply late and might need more customer service staff.
Gempages est sans doute la meilleure application de créateur de pages qui existe pour Shopify. Hyper simple à prendre en main, très intuitive. De plus, la nouvelle gestion des templates dynamiques apporte un vrai plus à la gestion quotidienne de ma boutique.
Enfin, je terminerai par le service 5 étoiles du service après-vente.
Un souci ? Un bug ? Un besoin spécifique ? L'équipe technique est hyper disponible et pleinement à votre écoute!
Très bonne application, les seuls soucis rencontrés ont été résolus par le support en un temps record.
Please refund. I installed it on 3/10 and uninstalled it on 3/11. Because I didn't need it, I didn't use it. But they charged me $29. I haven't used it so please take my money.
Dear Lufod,
We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.
It's important to clarify that the billing system is overseen by Shopify, and as a third-party application, we are bound to adhere to its regulations.
Regarding your request for a refund, we kindly ask that you reach out to our Customer Support team via live chat or email. We are committed to providing prompt assistance and resolving your concerns effectively.
Thank you for your understanding and cooperation.
Warm regards,
GemPages Support Team