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they are charging people without authorization even if you have the app unistalled. BE CAREFUL
Hello nellaskin,
We’re sorry to hear about your concern regarding the billing.
As GemPages is a third-party app on Shopify, all charges are managed and processed strictly through Shopify’s billing system, not directly by us. Charges may still appear if the subscription was active during a billing cycle, even if the app was later uninstalled.
In your case, you were eligible for a refund, and our team has already reviewed and supported you with the refund accordingly.
If you have any further questions or would like us to double-check anything, please feel free to reach out. We’re always here to help.
Kind regards,
Auri
GemPages Customer Support Manager
Good for starting to work on your shop, but after some time you realize the very limited functionality for a fairly high price.
Hello Loume,
Thank you for your feedback, and we’re sorry to hear that the app did not fully meet your expectations over time.
Our Customer Support team has already provided assistance regarding your case. Please kindly review the latest update, and if you have any further concerns or would like us to explore ways to better support your needs, feel free to reach out. We’ll be here to help.
Best regards,
Auri
GemPages Customer Support Manager
Everything seems to work fine, until you finish your design and realise that the desktop layout doesn't sync (pictures missing or different pictures added, sizing wrong, columns layout wrong, text different sizes) with the tab layout and mobile layout, which you have to go in and tweak individually, but then realise those tweaks do sync with the desktop layout, so you have to individually mark sections in the advanced tab one by one to not display on the desktop or tab layout if you're tweaking the mobile layout specifically. It's the weirdest workflow I've ever seen and suck up hours as you check each detail to see which ones synced and which ones didn't.
Hello Our Quill,
Thank you for sharing your experience. We’re sorry to hear that the responsive settings caused frustration while working on your layouts.
GemPages follows responsive web design principles, which means certain elements such as text styles are synchronised across devices by default unless adjusted using specific device settings. In your case, the text size behaviour and button width settings were working as designed, but required configuration through the responsive controls.
Our team has already provided a detailed screen recording to guide you step by step on how to customise each device layout correctly and avoid unintended syncing. We kindly invite you to review that recording when you have a moment.
If anything remains unclear or you would like further assistance, please let us know. We’re here to support you and ensure your layouts work exactly as expected.
Kind regards,
Auri
GemPages Customer Support Manager
MUY DESCONTENTA CON LA APP...SON INCUMPLIDOS...TE PROMETEN UN MES DE PRUEBA Y A LOS 8 DIAS SE VENCE Y TE ENVIAN UN COBRO DE $29.9 CUANDO DEBERIA SER DE $14 Y LO MAS PREOCUPANTE ES QUE DICEN QUE EL MES ESTA VENCIDO Y TENGO QUE PAGARLO DOBLE...ASI NO SE PUEDE!!!
Hola SHOPIFY ONLINE COLOMBIA,
Lamentamos sinceramente la confusión y la molestia que esta situación le ha causado.
Queremos aclarar que actualmente no ofrecemos un periodo de prueba de un mes. Según nuestro sistema, el cargo confirmado fue de $14.50 USD, y esta factura aún no ha sido pagada.
Si ha recibido un doble cobro, por favor envíenos la factura correspondiente para que podamos revisarla de inmediato. En caso de cualquier error, procederemos con el reembolso sin problema.
Además, usted es elegible para un reembolso, y estaremos encantados de gestionarlo siguiendo el proceso correcto.
También notamos que el correo electrónico al que escribió no es el correcto. Nuestro email oficial de soporte es: support@gempages.help
Nuestro equipo ya le ha enviado un correo con asistencia detallada. Le pedimos amablemente que lo revise y nos responda para poder ayudarle lo antes posible.
Quedamos atentos a su respuesta.
Saludos cordiales,
Auri
Customer Support Manager
GemPages
desinstale gempages y siguen cobrando, no hay forma de comunicarme con ustedes para solicitar el reembolso Solicito el reembolso del cargo de 14.50 USD correspondiente a GemPages, incluido en la factura 525051157 pagada el 4 de mayo de 2026.
La app ya no está instalada en mi tienda y7qyc6-pj.myshopify.com y no encontré un canal de comunicación dentro de la app para gestionar este cobro.
Solicito la revisión del cargo y la emisión de reembolso o crédito.
Hola,
Lamentamos sinceramente la confusión y las molestias que esta situación le haya causado.
Tras revisar su caso, vemos que la aplicación fue desinstalada después de que iniciara un nuevo ciclo de facturación, por lo que el cargo se generó automáticamente a través del sistema de Shopify. Entendemos que esto puede no ser evidente, y en estos casos nuestro equipo de soporte siempre está disponible para ayudar a revisar y gestionar cualquier solicitud de reembolso.
Nos gustaría informarle que el reembolso ya ha sido procesado y el importe ha sido enviado a su método de pago original.
Si tiene cualquier otra duda o necesita más ayuda, por favor no dude en contactarnos. Estaremos encantados de asistirle.
Saludos cordiales,
Auri GemPages Customer Support Manager
Non existing technical support. The support are just general customer service people that don't understand development
We have a technical problem, but they are unable to solve it because they don't understand the problem.
Hello GlassStaff,
We’re sorry to hear that you felt this way about our support experience.
Your case has already been handled by our Customer Support team, and we have provided a response regarding the technical issue you raised. We kindly ask that you review the latest update when you have a moment.
If you still have any further concerns or if anything remains unclear, please do let us know. We’re here to continue assisting you and ensure the issue is fully resolved.
Kind regards,
Auri
GemPages Customer Support Manager
Tive uma experiência muito ruim! 2 dias editando minha landing page. Na edição está tudo perfeito, quando jogo o site no ar, está tudo desconfigurado. Uma tragédia.
VERY BAD not intuitive, go to replo
Hello Ovella,
We’re sorry to hear that your experience did not meet your expectations.
Our Customer Support team has already provided assistance regarding your case. Kindly check the latest update when you have a moment, and if you have any further concerns, please feel free to reach out so we can continue supporting you.
Kind regards,
Auri
GemPages Customer Support Manager
This tool makes the page three times slower. Even with extensive optimization, it doesn't yield any significant results.
Hello Das Familienbuch,
We’re very sorry to hear about your experience with page speed. We understand how important performance is, and we truly regret that the results did not meet your expectations.
Page speed can be influenced by multiple factors such as theme structure, third-party apps, image sizes, scripts, and server response time. GemPages itself does not automatically slow a page, and we would really appreciate the opportunity to review your store in detail to identify the exact cause.
Our team would be happy to conduct a performance check and provide specific optimisation recommendations tailored to your setup. Please feel free to reach out via live chat or email, and we will prioritise your case.
Kind regards,
Auri
GemPages Customer Support Manager
Used to be great, but has gone downhill since the V7 upgrade. As of late it feels like they're doing everything they can to put previously accessible features under new, more expensive paywalls, just to squeeze every last dollar out of marchants.
Which would be understandable, if the app was still great. It's not. Everything went to the toilet since V7. They constantly push "upgrades" that take several minutes "re-optimizing" your pages before you can get in the editor to make any changes. That too often freezes. I've found myself locked out of the editor due to an "upgrade" at crucial times.
Anyone who hasn't used this yet, I recommend you install something else.
Hello Mech.land,
We are truly sorry for the frustration you experienced with the V7 upgrade and the recent app lockout. The issue was caused by an unexpected outage from Amazon Web Services (AWS), which affected many platforms including ours.
Our team has been working on improving our infrastructure and backup systems to prevent similar disruptions in the future.
I’ve also reached out to you directly via email to discuss your experience in more detail and ensure your concerns are fully addressed.
Best regards,
Auri
GemPages Customer Support Manager
