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Big problem. I have created a landing page, but the shopping cart creates an incorrect design (different from the original store). GemPages shopping cart design is terrible. Emerald in support did not help me and told me to solve the problem myself.
Support claims that the cart is managed in the main Shopify theme, but I don't have that. There is an error on the app side and they are not solving it. I paid 59 dollars, spent a whole day doing the landings and now I'm going to lose time and money.
Good day Dentiphoto,
First of all, I would like to sincerely apologise for the frustration and inconvenience you’ve experienced.
I have personally reached out to you with a proposed solution to help resolve the issue, and I hope you’ll be able to review it whenever you have time.
We truly regret that this situation caused you both time and financial loss, and we’ll continue to do our best to support you until this matter is fully resolved.
If you need any further assistance, please don’t hesitate to get back to us — we’re here and ready to help.
Auri
GemPages Customer Support Manager
I do not recommend using GemPages, as you will become completely dependent on it.
GemPages offers an intuitive interface and is easy to use, making it accessible for users of all skill levels. Their customer service is friendly, although response times can be slow.
However, I would only recommend starting with GemPages if you are prepared to use it indefinitely. If you downgrade from a paid subscription, you lose all editing and republishing capabilities. Additionally, it’s quite frustrating that the subscription is deactivated immediately upon cancellation, meaning you cannot use the service for the remaining period you have already PAID for.
It’s important to note that maintaining a paid plan is essential for making even the smallest edits. Otherwise, you will need to start over entirely with a new provider.
Dear Coolhale,
I’m Auri, the Customer Support Manager at GemPages. I sincerely apologize for the inconvenience caused by the cancellation of your two stores.
Please understand that the cancellation process, which results in the termination of paid features, is consistent with how all apps operate on Shopify. As a third-party app, we are required to adhere to these policies.
That said, we do offer customers the option to restore their paid features through a manual upgrade on our end. I believe our Customer Support team has already completed this for you, as the billing cycle has been paid.
I deeply regret the miscommunication from our team that led to your frustration. We value your trust and hope you’ll consider giving us another chance to partner with you.
Thank you for your understanding, and have a wonderful day.
Best regards,
Auri
Customer Support Manager
GemPages
My page broke and when I informed them they closed the live chat and ignored me. My page still has big error message. This is the worst software ever. Dont use it. All the people saying its 5 star are referral people or bought reveiws.
Good day Sunse
We understand your frustration, and we truly apologise for the experience. The live chat issue you encountered was caused by a technical error that temporarily disrupted the widget — it was not intentional, and we resolved it shortly after.
Our records show that the page issue you reported was fixed and confirmed working on your end. If anything still isn’t right, we’re more than happy to check again.
As for the reviews — Shopify maintains very strict moderation and policies. If we ever attempted to buy reviews, our app would’ve been removed immediately. Every review on our page is genuine and unfiltered.
Lastly, I’ve already personally reached out to you via email. If you have a moment to review my message, I’d really appreciate the chance to support you directly.
Sincerely,
Auri
GemPages Customer Support Manager
Absolutely terrible experience. So many times we've run into GemPages limitations and errors—it's beyond frustrating. Publishing errors, progress not saving, and losing work are constant issues. I strongly recommend anyone considering starting with GemPages to avoid it at all costs if you value your time and sanity.
Their live chat support is utterly useless—like paying $1 a day for a VA with zero knowledge. They simply listen to your problems and pass them on to a "higher team," which takes an average of 3 days to reply. My website can't afford to be broken for 3 days—it’s just not worth the money lost on GemPages.
Hello Maxlager,
It's Auri, a Customer Support Manager at GemPages.
I wish you a wonderful year ahead.
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the challenges you’ve faced with GemPages. Experiencing publishing errors, unsaved progress, and delays in support responses is far from the seamless experience we strive to provide, and we completely understand how frustrating this must have been for you.
We’ve already reached out to you directly to assist further and ensure your concerns are addressed promptly. Our goal is to not only resolve these issues but also restore your confidence in our platform.
We genuinely value your time and patience and hope to hear from you soon so we can work together on resolving this matter to your satisfaction.
We are looking forward to hearing from you soon.
Warm regards,
Auri
GemPages Customer Support Manager
Unfortunately, I spent hours working on a landing page for nothing. The AUTO save function and regular save function didn't work and the next day hours of work were for nothing. And the customer service is super incompetent. All they could tell me after hours was that the auto-save function worked and they couldn't help me. I will never use this software again.
Dear Lukas,
We are deeply sorry to hear about the frustration that you experienced. We understand how valuable your time is and sincerely apologize for the inconvenience.
Upon investigating your case, we did not find any issues with our app's auto-save or regular save functions, and we are truly perplexed by the unexpected behavior you encountered. However, we will make sure to deep dive to prevent the same issue occurs in the future.
We regret if our customer service fell short of your expectations, and we apologize for any inconvenience caused by the delay in finding a resolution. We strive to provide excellent support to all our users, and we are sorry if we did not meet your needs on this occasion.
If you would be willing to give us another chance, we would love the opportunity to assist you personally and ensure a smoother experience.
Once again, we apologize for any inconvenience caused, and we thank you for your understanding.
Best regards,
GemPages Support Team
If you want a beginner layout design, you can choose the gem page, but if you want a webpage with transition and animation, you must search for another web design platform. Gempage can't provide transitions and animation and does not support importing transitions from other web design platforms. In hook and crook you want transition then they provide other service which is paid. Means first you have to pay for gempage pro plan for enable there pro function and then buy another plan for animation and other things. This is not win-win situation in gempage and their customer. Waste of money.
Dear Levathon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we strive to accommodate as many customization requests as possible, there are certain advanced design elements, such as complex transitions and animations, that may require additional specialized services. Our team is always happy to help within the capabilities of our platform, but for highly customized features, we sometimes need to recommend external solutions to ensure the best outcome.
We understand your frustration and appreciate your understanding as we work to continuously improve our offerings. If you would like to discuss your concerns further or explore how we can better assist you, please don’t hesitate to reach out to our support team.
Thank you again for your feedback.
Best regards,
GemPages Customer Support Team
I am experiencing considerable frustration as I attempt to update my Impulse theme to version 7.2.0, only to find that the Gempages becomes wonky And will not display the page in the process. This issue is particularly concerning as I rely on it to operate the landing page for my subscription box service.
Unfortunately, after receiving an initial response from support, I provided the requested information but have not received any further correspondence. It has now been three weeks without a resolution or response, which is simply unacceptable.
For reference, my support conversation ID is 55544600619044, and my contact at support is Hugh. I granted Collaborator access as requested on March 10th, but despite my efforts to follow up every 2-3 days, I have not received any additional communication.
While I am generally averse to leaving negative reviews or publicly calling out a company, I find myself uncertain about the appropriate course of action to take next in order to resolve this issue.
Hi Cheri!
We offer our sincerest apologies for the inconvenience caused to you due to the recent support experience. We recognize that our service team did not meet their objective of achieving 100% customer satisfaction in this case, and we are aware of the frustration and stress this situation may have caused. For this reason, we have prioritized your case and our team will be in touch with you shortly to resolve the issue.
We appreciate your feedback and thank you for your patience!
Sincerely,
GemPages Team
Server down during multiple hours. Still waiting with a lot of work and changes to do and no access.
Hello AMORENCE,
We are very sorry for the inconvenience you experienced when our servers were down. The issue was caused by a major outage from Amazon Web Services (AWS), which affected many platforms worldwide, including ours.
While this was beyond our direct control, we fully understand how frustrating it must have been to lose access during an important time. Our team has been working on improving our infrastructure and backup systems to prevent such situations in the future.
We truly appreciate your patience and understanding, and we hope everything is now back to normal for you.
Best regards,
Auri
GemPages Customer Support Manager
WANT TO GO BACK TO FREE PLAN, ITS NOT POSSIBLE SINCE THEY HAVE NOT HAVE THE OPTION ANYMORE!
Dear Esteemed Customer,
We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system, we have manually reverted the option back to the Free plan.
We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require. Your satisfaction is our priority, and we are readily available to address any concerns.
Thank you for promptly providing your feedback. Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience.
Best regards,
GemPages Support Team
Bad Support i am waiting for more than a week for a solution. tony.pham@gempages.help is not helping me properly.
Hello NoorShades,
We are very sorry for the unpleasant experience and the delay you’ve faced.
At the moment, our team is still working on improving support for the Translate & Adapt issue, which may be why the solution has taken longer than expected.
Since support via email can sometimes take more time, we kindly suggest reaching out to us through our Live Chat inside the app for faster updates and assistance.
Best regards,
Auri
GemPages Customer Support Manager
