Anmeldelser (5.280)
Afgræns
-
Efter bedømmelse
Been using them for 5 years and every few months there is some issue. As soon as you delete them and they do an update, your pages are going to be messed up so you will need to download the app again and talk to support to fix it.
This is very annoying because it constantly happens and you will not run away from this issue.
If you are a big brand with many clients, this app is definitely not for you.
If you are a beginner then maybe its fine.
I have observed that the fixed background effect does not function on iOS devices when the design is created using GemPages. However, when implemented through the Shopify editor, the fixed background operates correctly across all devices. This suggests the issue lies with GemPages, not iOS limitations. Additionally, the customer support response has been dismissive, attributing the problem to iOS rather than acknowledging a potential flaw in GemPages. A more transparent acknowledgment of this issue and a non-gaslighting approach to resolving it would be appreciated.
Dear Fasiha,
Thank you for taking the time to share your feedback. I’m Auri, Customer Support Manager at GemPages, and I want to sincerely apologise for the frustration you’ve experienced — both with the fixed background effect not working as expected on iOS and with how our initial response was handled.
You were absolutely right to raise this. After reviewing your case and feedback, our technical team re-evaluated the issue and confirmed there was indeed room for improvement.
We've since developed a solution that addresses the issue, and our support team has already reached out to you directly with the updated fix. We truly hope it meets your expectations and resolves the issue on your end.
We're also genuinely sorry that our earlier communication felt dismissive. That’s not the experience we want for any of our users. Your comments were a wake-up call for us to reflect on how we respond.
We deeply value your input and appreciate you giving us the opportunity to make things right. If there’s anything else we can do to support you, we’re here and listening.
Warm regards,
Auri
GemPages Customer Support Manager
Stuck itself in every inch of the code to my website and not easily removed even seems to be adding more of itself after uninstalling, and the landing page doesn't even work correctly. Has slowed down my website significantly!
there are many left over codes after uninstall of the app
gempages is good, however you can't translate pages without paying a lot of money. Gempages should find a solution for this.....
This app is very frustrating to use if you are new to building a shopify page. It's not intuitive and many of the app add-ons and functions do not seem to work.
Customer service is nice, but their response time if 5-8 hours if you are on east coast time. This makes getting help or finding solutions even more difficult.
Update: I'm working on this again 1 year later and still having similar issues. The platform is slow to load and support are not online during European business hours.
App is good but support are rarely online, or at least not online during our normal business hours in the UK. So we send report requests then do not hear back for hours. With other apps at this price and of a similar nature there is always some support around to help.
Hi Jamie,
Please accept my apologies for the recent frustration you've experienced. The GemPages Team always try our best to cover 24/7 across different timezones. Our sincerest apology if at some points you have experienced a longer waiting time due to our high volume of requests.
Please let us know your concerns, if any. We guarantee that we will do everything in our power to ensure that you are completely satisfied.
James | GemPages Customer Success Manager
GemPages itself usually works fine, but customer support times are very bad! On friday, you will get the message that they return on monday. So if you have a huge bug or problem, you have to find a workaround or live with the bug for 4 days (which is a lifetime in ecommerce)!
Moreover, BEWARE OF THEIR ECOMSOLID THEME!!
The theme is FULL of bugs. For instance, it did not work to show the sales price correctly in one of their templates. Then they fixed it (took 2 days), but the fix was still wrong (now it also showed the sale price badge, even if it was not on sale...). Another example: on the product page, i installed the addon to show the stamped-reviews. However, suddenly the reviews also show on the homepage. I double-checked, the addon is not installed on the homepage. And since it's friday today, I will have to wait 4 days (!) to get an answer and have them start fixing their own bug. These are only examples, I had to open multiple tickets only due to bugs in the last 1-2 weeks.
Great and abundant design features, easy to use and navigate, but otherwise pretty dysfunctional. Glitches often, isn't easily made compatible in all device versions, therefore making you go through loops to make everything perfect on all devices. Some things will stop working after they've been published for some time, such as buttons and links. Worst part of all: Their support team, or lack thereof. Sometimes emergencies occur and you need immediate assistance, but they are hardly available and generally not helpful. Responses take a long time. Typically if you're running a trafficked website and a problem arrises, you need help pretty quickly. Gem Pages doesn't seem to understand this. This has caused us issues many times. For example, one of our product pages has completely stopped working, which is a huge issue as an e-commerce store. Went to contact support (which is only available through a live chat) and got a message saying that they are on vacation for the next 7 days. You simply cannot operate like this when you're supporting the websites of service providers and e-commerces. Nonetheless, our custom-coded website is near complete and we absolutely cannot wait to never have to deal with Gempages again.
I've been using this app for over 10 months now and have to say this app has GREAT potential. The amount of customization is amazing for the price. However, the rave stops there. The first couple months were great, but for longterm use this is not a good option. The amount of glitches have become too much for the cost. I would love to continue using Gempages because I've integrated so much of my website into their platform, but when you lose hours of work time recreating the same page over and over because something as basic as a save or export feature isn't working- its time to go. I've had to redo the product page on each individual product twice because their meta widget kept failing, I've had to recreate a simple blog post 3 times, the complaints are endless. Time is money and the frustration is unbearable.
Customer service was great the first couple months (or maybe my patience was just higher), but they seem to only give promises of improvements with nothing ever changing. I hope Gempages improves their issues, until then maybe my review will save someone else their time and money.