GemPages Seitenersteller

Hello Paulo,
We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention.

We want to clarify that at GemPages, we prioritize transparency and customer satisfaction. We do not have access to our customers' systems or stores, and we never interfere with them without explicit consent. Our team is committed to providing support and guidance to our users to make sure of the seamless experience.

Regarding the premium plan, as stated in our pricing plan, certain advanced features such as version history are exclusive to our paid users. This helps us continue to provide quality service and develop new features to meet the needs of our users.

We apologize if there was any misunderstanding regarding our pricing structure. Our intention is never to force anyone to upgrade to a paid plan, but rather to offer additional value to our paid users.

We value your feedback and appreciate the opportunity to address your concerns. If you have any further questions or would like assistance, please don't hesitate to reach out to us.

Best regards,
GemPages Support Team

Dear Lufod,

We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.

It's important to clarify that the billing system is overseen by Shopify, and as a third-party application, we are bound to adhere to its regulations.

Regarding your request for a refund, we kindly ask that you reach out to our Customer Support team via live chat or email. We are committed to providing prompt assistance and resolving your concerns effectively.

Thank you for your understanding and cooperation.

Warm regards,

GemPages Support Team