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decidi pagar el plan y realmente no fue para nada lo que esperaba , es demasiado lento , se supone que si uno paga es para tener un mejor rendimiento en las paginas y no fue asi, la carga de la landing es demasiado lenta y por mas de que compriman las imagenes no funciona , ya es de la aplicacion, y para rematar me robaron 15 dolares y no quiren hacer la devolucion , ellos lo que hacen es publicidad engaños , te dicen que te regalan 7 dias gratis , y es mentiras , te lo cobran
Hola NIVADI,
Lamentamos mucho que el rendimiento no haya cumplido con tus expectativas. Entendemos lo importante que es la velocidad de carga, especialmente después de haber adquirido un plan de pago.
Para poder revisar a fondo el problema con la carga de tu landing, te pedimos por favor que contactes a nuestro equipo de Atención al Cliente a través del chat en vivo. Así podremos analizar tu página directamente y brindarte una solución más precisa.
Puedes escribirnos mediante el Live Chat dentro de la aplicación y estaremos encantados de ayudarte.
Saludos cordiales,
Auri
Gerente de Atención al Cliente
GemPages
This tool makes the page three times slower. Even with extensive optimization, it doesn't yield any significant results.
Hello Das Familienbuch,
We’re very sorry to hear about your experience with page speed. We understand how important performance is, and we truly regret that the results did not meet your expectations.
Page speed can be influenced by multiple factors such as theme structure, third-party apps, image sizes, scripts, and server response time. GemPages itself does not automatically slow a page, and we would really appreciate the opportunity to review your store in detail to identify the exact cause.
Our team would be happy to conduct a performance check and provide specific optimisation recommendations tailored to your setup. Please feel free to reach out via live chat or email, and we will prioritise your case.
Kind regards,
Auri
GemPages Customer Support Manager
Everything seems to work fine, until you finish your design and realise that the desktop layout doesn't sync (pictures missing or different pictures added, sizing wrong, columns layout wrong, text different sizes) with the tab layout and mobile layout, which you have to go in and tweak individually, but then realise those tweaks do sync with the desktop layout, so you have to individually mark sections in the advanced tab one by one to not display on the desktop or tab layout if you're tweaking the mobile layout specifically. It's the weirdest workflow I've ever seen and suck up hours as you check each detail to see which ones synced and which ones didn't.
Hello Our Quill,
Thank you for sharing your experience. We’re sorry to hear that the responsive settings caused frustration while working on your layouts.
GemPages follows responsive web design principles, which means certain elements such as text styles are synchronised across devices by default unless adjusted using specific device settings. In your case, the text size behaviour and button width settings were working as designed, but required configuration through the responsive controls.
Our team has already provided a detailed screen recording to guide you step by step on how to customise each device layout correctly and avoid unintended syncing. We kindly invite you to review that recording when you have a moment.
If anything remains unclear or you would like further assistance, please let us know. We’re here to support you and ensure your layouts work exactly as expected.
Kind regards,
Auri
GemPages Customer Support Manager
MUY DESCONTENTA CON LA APP...SON INCUMPLIDOS...TE PROMETEN UN MES DE PRUEBA Y A LOS 8 DIAS SE VENCE Y TE ENVIAN UN COBRO DE $29.9 CUANDO DEBERIA SER DE $14 Y LO MAS PREOCUPANTE ES QUE DICEN QUE EL MES ESTA VENCIDO Y TENGO QUE PAGARLO DOBLE...ASI NO SE PUEDE!!!
Hola SHOPIFY ONLINE COLOMBIA,
Lamentamos sinceramente la confusión y la molestia que esta situación le ha causado.
Queremos aclarar que actualmente no ofrecemos un periodo de prueba de un mes. Según nuestro sistema, el cargo confirmado fue de $14.50 USD, y esta factura aún no ha sido pagada.
Si ha recibido un doble cobro, por favor envíenos la factura correspondiente para que podamos revisarla de inmediato. En caso de cualquier error, procederemos con el reembolso sin problema.
Además, usted es elegible para un reembolso, y estaremos encantados de gestionarlo siguiendo el proceso correcto.
También notamos que el correo electrónico al que escribió no es el correcto. Nuestro email oficial de soporte es: support@gempages.help
Nuestro equipo ya le ha enviado un correo con asistencia detallada. Le pedimos amablemente que lo revise y nos responda para poder ayudarle lo antes posible.
Quedamos atentos a su respuesta.
Saludos cordiales,
Auri
Customer Support Manager
GemPages
Non existing technical support. The support are just general customer service people that don't understand development
We have a technical problem, but they are unable to solve it because they don't understand the problem.
Hello GlassStaff,
We’re sorry to hear that you felt this way about our support experience.
Your case has already been handled by our Customer Support team, and we have provided a response regarding the technical issue you raised. We kindly ask that you review the latest update when you have a moment.
If you still have any further concerns or if anything remains unclear, please do let us know. We’re here to continue assisting you and ensure the issue is fully resolved.
Kind regards,
Auri
GemPages Customer Support Manager
Used to be great, but has gone downhill since the V7 upgrade. As of late it feels like they're doing everything they can to put previously accessible features under new, more expensive paywalls, just to squeeze every last dollar out of marchants.
Which would be understandable, if the app was still great. It's not. Everything went to the toilet since V7. They constantly push "upgrades" that take several minutes "re-optimizing" your pages before you can get in the editor to make any changes. That too often freezes. I've found myself locked out of the editor due to an "upgrade" at crucial times.
Anyone who hasn't used this yet, I recommend you install something else.
Hello Mech.land,
We are truly sorry for the frustration you experienced with the V7 upgrade and the recent app lockout. The issue was caused by an unexpected outage from Amazon Web Services (AWS), which affected many platforms including ours.
Our team has been working on improving our infrastructure and backup systems to prevent similar disruptions in the future.
I’ve also reached out to you directly via email to discuss your experience in more detail and ensure your concerns are fully addressed.
Best regards,
Auri
GemPages Customer Support Manager
It doesn't work with JPEG image formats, total waste of time. We tried to request a refund only five hours after payment, but they make you provide so much evidence. It’s just another way of wasting time.
Hello SUSU,
We’re sorry for the frustration you experienced regarding the image format request and the refund process.
Regarding the images, your request involved changing all background colours to match a specific reference colour. Technically, this is only possible using PNG format, as JPEG does not support transparent or editable backgrounds. This limitation applies not only to GemPages but to all apps using the same image standards, which is why a JPEG solution was not feasible in this case.
As for the refund, we strictly follow Shopify’s required process to avoid billing errors. This means we need sufficient and correct information to verify each request before proceeding, ensuring refunds are handled accurately and safely for all customers.
We appreciate your feedback and are always happy to review your case again if you have further questions. Please feel free to reach out and we’ll be right here to assist.
Kind regards,
Auri
GemPages Customer Support Manager
support is terrible
Hello Aussie Marching Powder,
We’re sorry to hear that your experience with our support did not meet your expectations.
Our team has already shared a solution with you and kindly asks that you check it when you have a moment to see if it meets your expectations. If you have any further concerns or questions, please feel free to get back to us so we can continue assisting you.
We’re always here to help and appreciate the opportunity to support you further.
Kind regards,
Auri
GemPages Customer Support Manager
Server down during multiple hours. Still waiting with a lot of work and changes to do and no access.
Hello AMORENCE,
We are very sorry for the inconvenience you experienced when our servers were down. The issue was caused by a major outage from Amazon Web Services (AWS), which affected many platforms worldwide, including ours.
While this was beyond our direct control, we fully understand how frustrating it must have been to lose access during an important time. Our team has been working on improving our infrastructure and backup systems to prevent such situations in the future.
We truly appreciate your patience and understanding, and we hope everything is now back to normal for you.
Best regards,
Auri
GemPages Customer Support Manager
Super high charges for nothing, I would suggest using something like funnelish. Do not install