GemPages Landing Page Builder , 4.116 reseñas
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I was satisfied with the service, they are fast and efficient.
GemPages is a great upgrade to your shopify store in case you are going for a more flexible, more diverse layout of your shop. But then with more possibilities also come more complexities. You can easily get frustrated by the many details that have to be taken in to account. The competence of the support team will clarify a lot, but this always means a delay because one is not that independent as he would wish. Normally they will help you instantly or in a short amount of time, but as they have a lot of customers, on a busy day the answers can delay until a day or more. This in one way is a great signe as it shows that a lot of people trust the possibilities of GemPages, but it means as well that a lot of the clients of the platform are in need of help and assistance because of the complexity.
I would recommend GemPages to people that already have sufficient experience with page builders. If you are a beginner, just be prepared to invest a lot of time because it really is a learning curve. And if something does not work, dont loose to much time but ask the support team as they are a great help and mostly also fast in answering to your requests.
The support when I had a problem was very quick and helpful.
I would be happy if they would add native language support someday.
Gempages est sans doute la meilleure application de créateur de pages qui existe pour Shopify. Hyper simple à prendre en main, très intuitive. De plus, la nouvelle gestion des templates dynamiques apporte un vrai plus à la gestion quotidienne de ma boutique.
Enfin, je terminerai par le service 5 étoiles du service après-vente.
Un souci ? Un bug ? Un besoin spécifique ? L'équipe technique est hyper disponible et pleinement à votre écoute!
Support is amazing! They went out of their way to do make possible what I was asking for. Highly recommended!
Very nice and professional customer support.
The technical team responded to my issue in a matter of hours
Customer service is 10/10
Excellent!
Hello Paulo,
We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention.
We want to clarify that at GemPages, we prioritize transparency and customer satisfaction. We do not have access to our customers' systems or stores, and we never interfere with them without explicit consent. Our team is committed to providing support and guidance to our users to make sure of the seamless experience.
Regarding the premium plan, as stated in our pricing plan, certain advanced features such as version history are exclusive to our paid users. This helps us continue to provide quality service and develop new features to meet the needs of our users.
We apologize if there was any misunderstanding regarding our pricing structure. Our intention is never to force anyone to upgrade to a paid plan, but rather to offer additional value to our paid users.
We value your feedback and appreciate the opportunity to address your concerns. If you have any further questions or would like assistance, please don't hesitate to reach out to us.
Best regards,
GemPages Support Team
Excellent app and excellent service!
Works and really nice staff to help with problems