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Zero stars if I could. I installed this and found it didn't provide me the functionality I was looking for so I uninstalled it. Some of the code is still on my site though, so I messaged them about it and got instructions on how to delete it, but they weren't helpful. I haven't been able to get a response out of them since. Now I'm stuck with their code on my site and can't do other things because of it. Arg! Try this on a copy of your site first!!!! There is no support!
Good day to you!
First of all, we are sorry that GemPages could not provide a page-building experience that suits your needs. We totally understand that you need to remove all remaining codes from your website and we would love to assist you with that!
As per checking, we found multiple existing conversations and mail loops from you regarding this matter. We have responded to them and provided instructions but it looks like our replies could not reach you.
Therefore, we have again opened new support tickets for you via email and In-app Conversations. Would you mind accessing your GemPages Dashboard or checking your email inbox to get back in touch with us? This time, kindly double-check your Spam Box as well.
We will be waiting for your response!
The GemPages Team.
Too buggy. It kept conflicting with every other application we use. Duplicated the menu 10xs across all pages. Had to delete our menu app. Then it started putting variations all over collection pages. Waited over 12 hours for help
Firstly I apologize for the delay. However, it's a bit unfair for us since you just gave us a try for a few hours. We consider you among a very small group of users who have been experiencing the problem, It was because of the conflict between your current theme and the editor, and our development had released an update to make sure you won't get this problem again.
Thank you for your feedback! Janie (Head of Customer Success)
It does not work properly. Built one page, crashed many times. Moreover, it's hard to refund or unsubscribe! The supporter always says they have over a thousand 5-start reviews that like Amazon are FAKE REVIES.
Constant lag throughout, spent 3 hours trying to create a single landing page. Saving feature won't always work either, lost half of my work and had to restart again. The biggest issue is the LAG! I have the newest windows computer with a core i7 chip, this is ridiculous. Constantly waiting just to type a single message, very disappointed and support cared too much about their lunch rather than helping.
We are really sorry to hear that, your issue was affected by a 3rd parties app, after Investigating, we have been released an update for it. You are among very small group of users who have been experiencing this problem. I really hope if you could take some time to check it out. All working fine now! :)
Updated Review...
I left this 1-star review because they left the app on my store and caused major problems for me, I then got hassled for about 4 hours this evening through messenger and phone calls...
This included the owners of Gempages slagging off other apps and saying how superior theirs was and everyone else was garbage...
Then they started to insult me personally... calling me an idiot and not a businessman because I refused to play their game...
So this leads me to think how many other 1 star reviews did this shower get before they pressured and harassed reviewers to change their reviews...
They are not nice people... Especially Chris Koh Very Rude Guy...
So to make this perfectly Clear... One Star Review for Your Lousy Customer Service and your Ineptitude in doing what you are contracted to do.
2 days ago I contacted Shopify to remove this garbage and it's still there causing problems, every time I build a page out, the product gets hijacked by Gem, I rectify it, then publish, think everything is ok =, check my site and half my pages are missing. Gem has Hijacked them again... God, I wish I could give ZERO stars...
Waste of time....I'm so mad I spent so much time to make it work. The basics like moving images around or even Ctrl+Z on hotkeys don't work XD you cant lock layers (rows) so when trying to click on things you just have all these pop-ups of underlying layers, you cant work. no one answeres in customer service...im just going to hire a developer, less hassle
Hi there, Leah from GemPages support here
I have reviewed your conversation with my team and see that Janie replied to you in less than an hour on the same day but see no response back. I would like to say sorry if our response did not arrive for any reason.
For the image moving issue, you can easily move it around if it's put in a row element. To make sure if you need any further support from us to use GemPages easily, I have sent a personal email to you. Hope to hear from you, friend :slightly_smiling_face:
No sirve.. No lo recomiendo.. fake, no lo uses .. es de lo pero. solo me hizo perder mi tiempo , no pierdan su tiempo
Hi Ema!
Thank you for sharing your feedback with us. We are extremely sorry to know that GemPages did not meet your expectations.
Just to let you know, our team always strives for 100% customer satisfaction, and we are always humble to take users’ feedback to improve our product.
With that in mind, we have reached out to you via email to hear more about your suggestions as well as identify any improvement areas that we can make to GemPages.
Thank you and looking forward to hearing from you soon!
Thomas | GemPages Customer Success Manager
Left code behind after I uninstalled and support has ignored me when I contacted them to ask how to get rid of it. Tired of Shopify apps being allowed to do this.
Dear Snappie,
We're sorry to hear that you had an unsatisfactory experience, but we couldn't find any specific details in your feedback to address the issue. Your satisfaction is essential to us, and we genuinely value your input. If you could kindly provide more information or specific concerns, we would greatly appreciate it. This will help us better understand your experience and work towards improving our services.
Your feedback is invaluable to us, and we're committed to ensuring your future experiences are positive and enjoyable.
Thank you for taking the time to share your thoughts.
Best regards,
GemPages Team