Calificación general
4,9
Recuentos por nivel de calificación
  • El 95% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
Fecha de modificación: 9 de diciembre de 2019

Please, save yourself a headache and do not use this platform as it is incredibly buggy and unreliable. Chris the owner has been nothing but incredible unprofessional and quite moody, I have screen shots of him insulting me when he finds himself at fault and he fails to be helpful or fix the problems with my site.

I have been trying to get my site fixed with them over the past 8 months and still to this day, I am having problems.

While they are prompt to reply, Chris, has failed me over and over again. His replies were always the same — "I will fix this for you know" 3 days later, I would have ask again why it wasn't done and his reply would be to remain him of what my issue was.

This software is now impacting and hurting my business, as my pages are still broken and their "promises" of fixing my site have no more value as to this moment they continue to under deliver and lie, which is the worst part of all of this. They are very unreliable.

After a lot of thought, I have decided to write this review as their word has no value on their fixing promises. I will now have to migrate from this platform onto another that is hopefully a lot more professional than this one.

I have screen-shots of my conversations with Chris as proof as well.
Save your self the trouble and do not use this platform for big sites.

Folklore Surf
Estados Unidos
Alrededor de 6 años usando la aplicación
23 de marzo de 2023

I am experiencing considerable frustration as I attempt to update my Impulse theme to version 7.2.0, only to find that the Gempages becomes wonky And will not display the page in the process. This issue is particularly concerning as I rely on it to operate the landing page for my subscription box service.

Unfortunately, after receiving an initial response from support, I provided the requested information but have not received any further correspondence. It has now been three weeks without a resolution or response, which is simply unacceptable.

For reference, my support conversation ID is 55544600619044, and my contact at support is Hugh. I granted Collaborator access as requested on March 10th, but despite my efforts to follow up every 2-3 days, I have not received any additional communication.

While I am generally averse to leaving negative reviews or publicly calling out a company, I find myself uncertain about the appropriate course of action to take next in order to resolve this issue.

Wicked Good Perfume
Estados Unidos
Casi 4 años usando la aplicación
GemPages respondió 23 de marzo de 2023

Hi Cheri!

We offer our sincerest apologies for the inconvenience caused to you due to the recent support experience. We recognize that our service team did not meet their objective of achieving 100% customer satisfaction in this case, and we are aware of the frustration and stress this situation may have caused. For this reason, we have prioritized your case and our team will be in touch with you shortly to resolve the issue.

We appreciate your feedback and thank you for your patience!

Sincerely,
GemPages Team

15 de julio de 2020

Having a really hard time with page load speeds. I have done everything possible with reducing image files sizes and having both mobile and desktop versions. Removed all JS and other apps. But this I cannot get any of these gem pages to speed up. It takes longer to load than my native theme. This is so embarrassing, I feel sorry for my customers and not getting any help from support. Looks like I will be removing this app.

Aesthetics Accreditation International
Estados Unidos
Más de 2 años usando la aplicación
8 de febrero de 2022

Once installed and tried (a payed plan) you can't cancel the plan without completely removing the app. Really a pain in the ass to just try it for one or two months in this way. Can't advise anyone to use it.

Vicius Europe
Países Bajos
Más de 1 año usando la aplicación
GemPages respondió 8 de febrero de 2022

Hi Rick,

Thank you for letting us know about the issue you’ve encountered.

However, it’s under Shopify policy that we need to remove the app to cancel the current subscription. Kindly check out the link below in the caution section for reference. https://help.shopify.com/en/manual/your-account/pause-deactivate-store

Meanwhile, we’ve contacted you via email for further assistance on how to overcome that.

James | Customer Success Manager

Fecha de modificación: 10 de noviembre de 2020

This app uses works fine. But now is just chaos.
It is overwriting the code, buttons become double, etc...
Since our customers started to write on social media about all the mistakes this app is causing and it started to damage our image against our customers we decided to delete this app.
I would not advise using this app.
Their customer service became very poor, they just send you articles to read but are not there to resolve the problem. Really sad.

4 Hunks
Alemania
Más de 1 año usando la aplicación
GemPages respondió 8 de diciembre de 2020

Hi Marcos,

Sorry to hear that you had issues with the use of our product.

I have checked this case again and it appeared that the issue was happened after you added incorrect codes to the editor.
Our technical staff has isolated the codes, and this is now fixed.

Again, we apologise for the inconvenience, and your feedback about the customer service is appreciated.
Perhaps we could have communicated this more clearly.

Thank you again!

James | Customer Success Manager

15 de julio de 2020

I have been using GemPages for about a year now and I am beyond frustrated.

Our Gempage load time is Over 20 seconds per page. All images optimized.

The more pages we made the slower our site became and it wasn't until it was too late that we found the issue.

I wish I could post the screenshot of our page load waterfall. Take 8 seconds for gem pages to load, Before... any other script will load.

Support was no help at all. In fact they tried to say it wasn't gem pages fault when they could clearly see the 8 seconds of GemPages as #1 load. Still they try to blame JS and 3rd party apps. This is not the case and it is clear to anyone.

Use this app if you only need to create one or two pages. Not if you are creating more.

Let me explain how bad this is. When I try to search for a file in the theme directory, the page crashes. Gem pages create a system that every page you create will be a new page template file within your theme directory. We we have hundreds of pages and it is has completely crippled our website. But, gempages does not care.

Scalpa Shop
Estados Unidos
Más de 1 año usando la aplicación
Fecha de modificación: 24 de febrero de 2020

2 years of using my site wiped clean, gem pages was not able to help me put my pages back in place.

POP SOCIETY PRO
Estados Unidos
Alrededor de 1 año usando la aplicación
11 de agosto de 2022

Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly

Midnuances
Italia
Alrededor de 1 año usando la aplicación
GemPages respondió 11 de agosto de 2022

Hi Matteo,

Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced.

I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes?

Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at support@gempages.help or live chat.

Thank you again!

James | Customer Success Manager
GemPages Page Builder

21 de abril de 2021

Been using it for a couple of months now and I would be more advanced then most in page building and I must say the amount of bugs on this app is mind-blowing, so much that you would be constantly in contact with customer service and its a shame because its very user friendly but very broken, don't waste your money

Tummy Tone™
Irlanda
Alrededor de 1 año usando la aplicación
GemPages respondió 21 de abril de 2021

Hi there,

Thank you a lot for taking your time to share your experience on the app and services.

I have noted down carefully the glitches that you have encountered and marked them as high priorities.

And I believe the issues will not happen again after the next updates.

If there is anything else I help with further, don't hesitate to let me know.

All the best,
James
GemPages Customer Success Manager

16 de octubre de 2020

Support is absolutely terrible. Slow responses, nothing ever gets resolved. When they do work on it, they can't read instructions or simple urls and burn a day through a lack of attention to detail. Lots of headaches if you are picking up this app.

My Custom Portraits
Canadá
12 meses usando la aplicación