Avis (4 766)
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Great app, easy to use with brilliant results. The help team are excellent and always available for any questions or issues you might have.
I have yet to come across as prompt and as helpful the tech support ladies at Gempages.
Every issue was resolved and promptly followed up on - even with the global time differences involved.
If I could give Bella, and especially April, 10 stars I would.
This is how tech support should be.
Just an update 7 July '23.
Spent some time with Ken on support. As usual top notch excellent friendly service. Very pleased.
Highly recommend for page customisation beyond Shopify's native capabilities.
After using the free Gem Pages trial we signed up for a premium account. Gem Pages let's us us build and edit our stores webpage with complete control. Their quick customer service chat feature is the best part of Gem Pages - although it is really easy to use, there are things that we have questions with and Gem Pages has answered everything we've needed to know!
very helpful customer service. They helped me with coding and responded fast to my requests. Very pleased.
I love this app, so easy to use and support is so friendly! Thank you Leo from support for helping me out! Highly recommend Gempages!!
Been using the Gempages builder for years now and love it! Support team is always quick to respond and can usually solve any issues within a couple minutes. Highly recommend.
Wow! We really appreciate you being a loyal customer and helping to share the word about us. Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!
All the best!
Nathan | GemPages Customer Success Team
I'm using this app for about 1 year and the customer service is great! They resolved all my issues that I encountered
We've been using this app at least 2 years. First, SUPERB customer service - fast and friendly. We use this to augment the site with landing pages incorporated into the main nav. It's easy, but runs best if you are detail-oriented to check your settings (ANY pages on Shopify with heavy images or fancy animations will load your page and reduce speed). So work smart, and the app works even better for you. WAY better than coding your own pages natively in Shopify. There's good looking options here for templates and build-your-own. EXCELLENT options to change what features show on what devices - i.e. you can have video background show on desktop, with an option to turn that off for mobile and show an alternative on mobile. This is excellent for speed and user experience optimization. Their features have improved over time with more and more control. I will say since I have coding experience that goes back decades, I find that coding experience helps to keep the pages optimized and consistent between devices. And coders will always "get it" with advanced options. You do NOT need coding experience to use this. I'm just saying it's an advantage with all things digital. If a page is created for our site that is not made by me, I will always go in and "clean" it up, since not all drag and drop features appear consistently the best for their devices. This is not a bad thing at all — if anything, it shows the power you have to control how your pages look across all devices. This is a GOOD thing. I'm just giving a tip to pay attention to that when using these templates. Overall excellent app. On my wishlist that I keep begging them for: PLEASE let us create a META image per page, if that is ever possible. Know that GEM pages will pull your Shopify main META image when sharing the link. That is frustrating, so I'm happy to hear about a workaround. But if that's the only bad thing, I'll take it!
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. Also, I totally agree with your suggestions & recommendations, they are amazing. I'll surely pass all of them to our Development team, they will help us to see how we can have it as soonest as they can.
If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much & Have a great weekend, my friend
The support is incredible. A great app with great support, incredibly flexible and very easy to use. Highly recommend!!