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Feedback for GemPage:
I wanted to share my experience with GemPage, particularly highlighting the exceptional support I received. As someone relatively new to website building, I found myself encountering various challenges along the way. However, the support team at GemPage was always there to lend a helping hand.
Whenever I reached out with a question or encountered an issue, the GemPage support team responded promptly and with expertise. Their guidance was clear, concise, and always led to a resolution. What truly stood out to me was their commitment to ensuring that I not only understood how to address the immediate issue but also how to prevent similar issues in the future.
Moreover, the support team at GemPage went above and beyond by providing personalized assistance tailored to my specific needs. They took the time to understand the intricacies of my project and offered tailored solutions that truly enhanced my website-building experience.
In addition to their technical proficiency, the support team demonstrated a genuine passion for helping customers succeed. Their friendly and patient demeanor made it easy for me to reach out whenever I needed assistance, knowing that I would receive the support I needed to overcome any obstacles.
Overall, the support I received from GemPage was nothing short of outstanding. Their dedication to customer satisfaction and willingness to go the extra mile truly set them apart. I am incredibly grateful for their assistance, which played a significant role in making my website-building journey a smooth and enjoyable one. Thank you to the entire GemPage support team for their exemplary service.
I really feel very satisfied with the care provided by Pauline.
I got a quick and concise response.
I recommend them.
Really great app with great and quick customer support
I love gempages, you can make many customizations and the customer service is very efficient and they help you with everything, Annie is always willing and very accurate in her help
Very easy to deal with. From reporting a problem to getting a solution, fast response.
the best page builder on shopify tried several but gempages is the best by far it reminds me like figma because how easy it is to design and build
I'm a free tier user yet because I'm testing the tool. The experience has been amazing. I had a conflict between GemPages and my shopify theme and the support solved it very fast.
The app is quite nice and it has a variety of features/pages. However, the chat support is never available for a quick question. I need to wait hours to get my questions answered usually when I am away from the computer - so it's very frustating.
Dear Canbra Prints,
We sincerely apologize for the inconvenience you experienced with our chat support service.
We understand that waiting for a response can be frustrating, especially when you have urgent questions. We want to assure you that we are actively working on addressing the issue of long response times. Due to high demand, we have experienced delays in handling customer inquiries. However, we have already taken steps to expand our support team, although training new staff members may take some time.
We appreciate your understanding and patience during this transition period.
Thank you for your continued support.
GemPages Support Team
What I like most about gempages except the awesome design features is the excellent support that u get from their support team :)
This team helps you out with your website like if it's theirs. Appreciate it Gem team! And thanks Jane!