Avis (4 239)

Note globale
4,8
Nombre d’avis par note
  • 95 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
9 mars 2024

I really feel very satisfied with the care provided by Pauline.
I got a quick and concise response.
I recommend them.

Estilo Galú
Colombie
10 mois d’utilisation de l’application
22 mai 2024

Glad to have chat with DZung. She is such a helpful. I am very much grateful to her. She had solved my issue. Didn't complete the chat until I resolved the issue. Thanks Gempages Support, especially Dzung Ma'am.

KRIXMART
Inde
15 jours d’utilisation de l’application
24 mai 2024

Excellent tool and excellent customer service.

marikditas
Colombie
14 jours d’utilisation de l’application
26 mai 2024

Very good visuals and customer support

LumaLux
États-Unis
13 jours d’utilisation de l’application
10 avril 2024

Excellent and easy to use app that has lots of templates and easy to apply elements.
Very happy with it.
Support is very helpful and clear as well.

AX1
Belgique
Environ un mois d’utilisation de l’application
30 avril 2024

very helpful!

Snuggle Nook
États-Unis
21 jours d’utilisation de l’application
Modifié le 5 avril 2024

Excellent!

Adobetime®
États-Unis
2 mois d’utilisation de l’application
GEMCOMMERCE CO., LTD a répondu 3 avril 2024

Hello Paulo,
We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention.

We want to clarify that at GemPages, we prioritize transparency and customer satisfaction. We do not have access to our customers' systems or stores, and we never interfere with them without explicit consent. Our team is committed to providing support and guidance to our users to make sure of the seamless experience.

Regarding the premium plan, as stated in our pricing plan, certain advanced features such as version history are exclusive to our paid users. This helps us continue to provide quality service and develop new features to meet the needs of our users.

We apologize if there was any misunderstanding regarding our pricing structure. Our intention is never to force anyone to upgrade to a paid plan, but rather to offer additional value to our paid users.

We value your feedback and appreciate the opportunity to address your concerns. If you have any further questions or would like assistance, please don't hesitate to reach out to us.

Best regards,
GemPages Support Team

27 avril 2024

su servicio de ayuda es rápida y muy eficiente!

MEGA TOP ECUADOR
Équateur
22 jours d’utilisation de l’application
19 avril 2024

The. Best. Customer. Support. Team. EVER!

They literally fixed all of my problems in less than 1 hour and I can't say enough time thank you to these guys. I would highly suggest Gempages!!!

Hydrosmile
États-Unis
27 jours d’utilisation de l’application
28 avril 2024

It is a scam they steal your money never subscribe !!!
They will never give you a refund or youw ould be able to downgrade your plan, once you subscribe !

ThemePagesAcademy
Pologne
21 jours d’utilisation de l’application
GEMCOMMERCE CO., LTD a répondu 2 mai 2024

Dear ThemePagesAcademy,

We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience. However, we would like to address some misconceptions in your review.

Firstly, we assure you that we are not a scam. We value the trust of our customers and strive to provide exceptional service. Many of our customers have been with us for a significant period, which speaks to our credibility. If we were indeed a scam, we believe that numerous customers would have left by now.

Regarding refunds, we want to clarify that we have a dedicated customer support team available to assist with any concerns or refund requests. However, we have not received any communication from you regarding a refund. If you believe you are eligible for a refund as per our refund policies, we encourage you to reach out to our customer support team so we can assist you promptly. We have successfully facilitated refunds for eligible customers following our policies.

Additionally, downgrading your plan is a straightforward process that can be easily handled by contacting our customer support team. We have assisted numerous customers in downgrading their plans to better suit their needs. This manual process helps us ensure better management of the billing system, as we operate under the billing control of Shopify.

Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to address your concerns and improve your experience with us. Please feel free to reach out to our customer support team for further assistance.

Best regards,
GemPages Customer Support Team