Avis (4 872)

Note globale
4,8
Nombre d’avis par note
  • 94 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
1 juin 2020

Great app, great service, perfect performance. Using it on 7 stores absolutely outstanding on all of them. Thanks!

CavitatUltra
Allemagne
2 jours d’utilisation de l’application
9 mars 2023

So many options!! I just started working with the app after hearing so many positive comments from fellow shop owners. Support is incredible, and the pages are beautiful once you get past the small learning curve.

Fodeez® Frames
États-Unis
2 jours d’utilisation de l’application
GEMCOMMERCE CO., LTD a répondu 9 mars 2023

Thank you for leaving us this such wonderful review! We are thrilled that you enjoyed your experience with GemPages editor and our support service!
We're always there to assist whenever you need!

Happy Selling!

4 janvier 2021

For me it's the best on the market. The support staff is always available and helpful. Oh... and it's very intuitive/easy to use and has the advanced features for inserting code, etc. The only reason it gets 4 stars instead of 5 is because its integration of external apps could be better...but they're working on it. Besides, no app is perfect, right?

Pyoopils - Eyewear For Students
États-Unis
Environ 2 mois d’utilisation de l’application
3 juillet 2020

The app is great because it allows you to make incredible landing pages. It's easy to use and when you have questions, we answer them quickly. Thank you

Our Home Future
Espagne
2 jours d’utilisation de l’application
1 novembre 2023

Just thank you Gempage for these fabulous tools which make it easier for me, with a little extra for the chat advisor Pauline, very efficient and professional, thank you again for your help !

L'Artisan Des Bienfaits
France
2 jours d’utilisation de l’application
28 août 2019

Love the app but support is not as advertised. They clam a 20min response and "instant" on the advanced plan but neither pan out. Waiting 3+ hrs just for install help across multiple domains.

DIODog
États-Unis
Environ 2 mois d’utilisation de l’application
2 mars 2023

Au top ! Je recommande de cet app, juste au top, il y a pleins d'options inclus et le rendu est hyper pro. J'adore mon site est juste magnifique grâce à cette app. Le support est également très pro et réactif.
Seul hic d'où mon 4 étoiles, l'application ne propose pas encore de header dommage.

Smartbabycam
France
Environ 2 mois d’utilisation de l’application
GEMCOMMERCE CO., LTD a répondu 3 mars 2023

Hi,
I am sorry to learn that header/footer section feature isn't available this time. However, I have relayed your message to the appropriate department, and we will do our best to deliver the features as soon as possible. We appreciate your patience and would be pleased to assist you in resolving this issue.

5 août 2020

Excellent application, there are a lot of possibilities and the support is very responsive, it reacts quickly and well.

Neo Vizion
France
Environ 2 mois d’utilisation de l’application
Modifié le 5 février 2019

This was a horrible experience, but after realizing most of the horror was my lack of knowledge on blogging. I should have backed up my content and I did not. I also didn't prepare for there to be an issue where i needed to and you always expect your site code to have a way to find lost files. This weird instance, was THANKFULLY resolved. I glanced at my blog section, and wow, it was all returned to me, Thank you for helping me and retreiving one of my first blog posts ever and almost a baby to me.
The other customer support members were very kind and figured out the issue without delay; I truly don't know what happened initially. I will leave my old review up as it an help others see that even when very rare things happen, Gem pages found a way, and that is all that really matters! BTW: My other pages are beautiful and from my last review, still functioning just fine.

They lost content from my pages. Didn't bother to help me understand what happened; they didn't even know what happened in their own system. Customer service will leave you on "seen" and not bother to reply or care. I spent SOLID HOURS to write each blog and need them for my business, Not only did it completely wipe out my blog; but they don't have the slightest clue why. I even checked previous themes and tried to recover it from code. Without even pressing the save button, it is wiped out of my entire history? This is not even slightly ok. Be very very careful when utilizing this app and backup everything you do even a font change! Before this, I couldn't even work on anything but new pages because it said my page was locked from an app. It 'unlocks' and the first attempt at editing an existing page causes this. The responses from customer service WHILE it says they are active AND have 'seen' your messages is STILL HOURS!!!

Incredible Pooches
États-Unis
Environ 2 mois d’utilisation de l’application
Modifié le 9 mai 2023

Updated review. I ultimately got a refund, rightfully, because I uninstalled the application days before the billing cycle and i got billed "accidentally" as I was told. Never the less support was better.

Gold Ami
Australie
Environ 2 mois d’utilisation de l’application
GEMCOMMERCE CO., LTD a répondu 24 avril 2023

Dear Gold Ami,

Thank you for your valuable feedback and we are truly sorry for the recent billing incident you encountered. Allow me to clarify the situation again.

With regards to any third-party subscriptions on Shopify, the most effective way to terminate a billing cycle is to uninstall the app so Shopify can recognize the user's desire to no longer utilize the app and cancel the next billing cycle. It is essential to point out that GemPages does not have any power concerning one's billing cycle and Shopify is solely responsible for managing all billing cycles. As said, since you are still being charged even after you have uninstalled the app, we are more than willing to process the refund for the unused billing cycle.

Please kindly follow the instructions of your support team and feel free to let us know if you have any other questions or concerns.

Thank you!

Thomas | GemPages Customer Success Team