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This app, along with customer support help me a lot. My site was very basic, an they have loads of options to change that. Only thing is it wasn’t as easy as drag & drop. Once I got the hang of it my trial was over. Hopefully my store makes money soon, an I can get a plan to continue changes. I would recommend.
Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Please let us know if there's something we could do to improve your experience. Please feel free to reply to this thread or reach out to us via our support email address - support@gempages.help so that we can assist you better.
awesome support and an ok page editor, user experience can get better - but it cover with an amazing support team that will help you with that experience. they told me they keep evolving and I believe them. the top editors in market are all awful if to be honest - and this one is floating above them by very little. but again - the support that it comes with, makes it one of the better ones. cant wait for their next evolution so I can give them 5 stars with my heart. 4 stars is on for the AMAZING SUPPORT. the rest is 3 stars.
Hi Amir,
First of all, I'm really sorry for the inconvenience you got while using our app and truly appreciate your effort working on the templates so far. I hope you understand that we've always tried our best to improve GemPages everyday so our users can have a stable solution for a page builder. So rest assured that we're here to support you along the way if you encounter any difficulties.
Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come.
Your feedback may decide which we will implement to GemPages page builder in next updates, so if you have any other feedback or questions, please don't hesitate to contact us via Livechat or email address support@gempages.help. I'm always behind and make sure your feedback has been listened to consistently.
We also have sent you an email to continue assisting on the current the homepage issue and would love to hear from you! I do hope we will have a chance to work together to make things right for you.
James | Customer Success Manager
Great customer service (Leo). They answered very quickly and they found solutions. This app is easy to use.
The core function is excellent and you're really only limited by your imagination. Support is also very helpful and understanding. I do think there could be more support material, particularly around how Gem Pages works with product pages, sub-pages, themes and Shopify so you're given more of an overview of how everything links together. It's perhaps taken for granted that you know all that so I lost days trying to get to grips with that - hence the loss of a star. Overall, very good and will be using again.
Bonne application pour faire des mises en page soignées, quelques soucis de temps en temps à corriger mais le service client Gempages est toujours rapide et professionnel pour m'aider.
Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Please let us know if there's something we could do to improve your experience. Please feel free to reply to this thread or reach out to us via our support email address - support@gempages.help so that we can assist you better.
Cindy | GemPages Customer Success Team
This app actually a not bad page builder for Shopify compare with most of the similar app. But if it's a bit limit for the starter plan user, it would be really great if the starter plan user could get more basic features. :)
Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our marketing teams for further consideration. Your patience is highly appreciated!
Best wishes.
We used this to create landing pages specifically to generate marketing funnels. After using LeadPages before, we had reasonably good experience with building sites and landing pages so we did find this easy to use. However, I think if we had been brand new to this, it would have been a tricky.
This app helped me a lot in building a professional looking website. They have great customer service and a easy-to-use function!
Thanks for taking the time to share your experience with GemPages. It would be greatly appreciated if you could tell us what is causing your dissatisfaction and give us the opportunity to serve you better.
Contact us via live chat or email at support@gempages.help and enjoy more of our professional support services.
I think this app will be beneficial. There are plenty of videos and printed text to explain things. It's just there is so much to get a handle on. The chat help function is slow to get connected to someone to help out. Once I did get someone to help me, he was very knowledgeable and answered my questions quickly.
Dear Brent,
Thank you for your positive rating and for sharing your insights about our GemPages app. We're thrilled to hear that you find our resources beneficial and our support knowledgeable.
We apologize for any delay you experienced in getting connected with our chat support. We've been handling a high volume of customer inquiries, and your patience is greatly appreciated. Rest assured, once we've connected, our commitment to speedy issue resolution remains steadfast.
Your satisfaction is our top priority, and we're here to assist you with any questions or challenges you may encounter. If you need further support or have more questions, please don't hesitate to reach out. We're always ready to help.
Best regards,
GemPages Support Team
ho avuto bisogno di aiuto in chat e mi è stata vicino ogni momento. Persona molto gentile e disponibile. Consigliato.