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GemPage is just terrible! Over the past month, their product templates have had four major failures. And each time, they couldn't repair the original template—they could only create a new one. This isn't solving problems; it's abandoning them!
Then, just yesterday, their template had another issue: the product in the "sticky add to cart" didn't match the page product, and it was unfixable! This drove my store's conversion rate down to 0.3%! Who's going to take responsibility for this?
Their so-called solution was to create a new "identical" template and make me manually reassign all the original products. After I protested, they finally agreed to technically migrate the 200+ products. But the "identical" template wasn't identical at all! They are flat-out lying and have zero sense of responsibility!
Hello Eleven Oasis!
Thank you for your amazing review! We're thrilled to hear that you’re enjoying the platform and our customer service.
If you ever need assistance or have any questions, feel free to reach out — we’re always happy to help.
Auri
GemPages Customer Support Manager
Discovered today that GemPages do not support Shopify's native translation system, as the pages are hardcoded into the theme's templates. Amazing. And offering a 15% discount on Weglot does not compensate for this. We just got rid of Weglot precisely because it's very expensive, and GemPages locks us in.
Dear Julie,
We really appreciate you taking the time to provide us with your valuable feedback, and we understand your frustration when our product does not satisfy your expectations. We take all user input seriously and are working hard to make continual improvements.
In light of this, we will be developing plans to integrate as many third-party applications with GemPages as possible. In the meantime, please expect a reply from our support team for further help.
Thomas | GemPages Customer Success Team
It was incredibly user-friendly and reasonably priced at the beginning. However, some troublesome issues have arisen now. Here are the pros and cons of my personal experience for your reference:
There is a limitation on the number of products on the landing page.
There is a noticeable color discrepancy issue after uploading images. While it can be resolved by uploading them to the Shopify folder and then placing them on the GemPage page, it's relatively inconvenient.
I have been using it for many years, and switching would be difficult. I recommend that new users refrain from joining until the above-mentioned issues are resolved by the official team.
The customer service team is responsive and attentive, but the issues are related to the company's product
We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.
NO A/B Testing Feature anymore!
One of the reasons i chose GemPages a year ago was because they had A/B Testing feature which was not perfect, but was good enough to optimize my landing pages.
How they scrapped the feature in the new version and leaving those like me who prepaid for a YEAR in advance with no option to do a/b testing!
I'm looking how to migrate to Shogun before next billing date.
Dear Kuzmanov,
This is Auri, a Customer Support at GemPages.
Thank you for sharing your feedback regarding the unavailability of the A/B Testing feature in our V7 platform. I understand how frustrating it must have been for you to search for this functionality, only to find it missing compared to V6.
A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6.
We take your feedback seriously and will definitely work on it to improve our app better.
Once again, thank you very much for giving us an opportunity to make things better.
Best wishes,
Auri
GemPages Customer Support Manager
Made me believe there is A/B testing but there isn't. I'm looking a way how to migrate to Shogun.
If you are choosing GemPages as you provider, you should 100% think about the fact that they advertise features, but they don't work or are not actually included...
Dear Kuzmanov,
This is Auri, GemPages Customer Support Manager.
Thank you for sharing your feedback about A/B testing.
Please allow me to explain, A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6.
Hence, we are working for a perfect solution which can help our customers utilise the feature better.
I have reached out to you with a solution, but haven't heard from you.
I would be very appreciate if we can discuss further to help you achieve your goal.
Best wishes,
Auri
GemPages Customer Support Manager
When i paid ANNUAL subscription i was tricked to believe there is A/B testing include. Well, there isn't if you are not using the OLD version of gempages...
Dear Kuzmanov,
I’m Auri, the Customer Support Manager at GemPages.
First and foremost, I sincerely apologise for any miscommunication that may have led you to believe the A/B testing feature was included in the Annual plan. To clarify, the A/B testing feature is available in our older version (V6). However, it is not included in the latest version (V7) due to differences in code structure.
We value your feedback and have already taken steps to improve our communication, ensuring all information shared with customers is clear and transparent moving forward.
I’ve previously reached out to provide a solution but have not yet heard back from you. I would greatly appreciate the opportunity to discuss this further and help you achieve your goals.
Looking forward to hearing from you.
Best regards,
Auri
GemPages Customer Support Manager
At first i liked it, then i uploaded my new theme from shopify itself, 1 month work in my new homepage, then gempages just changed everything in the homepage, everything is gone. they cannot find it back. Its really horrible. First make a copy of ur new theme before you put it live.
Day 1 we found that nothing was saved after 3 hours of work on a lander.
Day 2 we contacted the support, was told this is likely a connection issue: Session timed out. So we save every 15 minutes.
At the end of day 2, nothing was saved again.
We contact the support again, seems no clue. And there is no recoverable backup.
Enough. Saving every 15 minutes also not working. And the CS was trying to say we have too many theme sessions, more than 20 while we are at 19. He doesn't even bother to check our account before making any suggestion, while he already got the collaborative access.
Dear Keith,
We’re truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience and loss of time you’ve encountered.
Please know that we take your feedback very seriously. Our team is currently investigating the root cause of the saving issue to ensure that no user ever has to face a similar situation again. We understand how critical your work is, and we deeply regret that your efforts were lost despite your precaution of saving frequently.
We also want to acknowledge your concerns regarding the support interaction. It is our responsibility to provide accurate and thoughtful assistance, and we’re sorry that this was not reflected in your experience. Your feedback has been shared with our team so we can improve the way we handle and assess customer issues more carefully.
We are also working on enhancing the Theme Section experience to ensure better stability, reliability, and usability for all our users.
I, Auri — the Customer Support Manager — have reached out to you directly to offer further assistance and work closely with you on this issue. We’d truly appreciate the opportunity to make things right and support you better moving forward.
Thank you again for bringing this to our attention. Your experience matters greatly to us, and we’re committed to doing better.
Sincerely,
Auri
Customer Support Manager – GemPages
Unfortunately, I spent hours working on a landing page for nothing. The AUTO save function and regular save function didn't work and the next day hours of work were for nothing. And the customer service is super incompetent. All they could tell me after hours was that the auto-save function worked and they couldn't help me. I will never use this software again.
Dear Lukas,
We are deeply sorry to hear about the frustration that you experienced. We understand how valuable your time is and sincerely apologize for the inconvenience.
Upon investigating your case, we did not find any issues with our app's auto-save or regular save functions, and we are truly perplexed by the unexpected behavior you encountered. However, we will make sure to deep dive to prevent the same issue occurs in the future.
We regret if our customer service fell short of your expectations, and we apologize for any inconvenience caused by the delay in finding a resolution. We strive to provide excellent support to all our users, and we are sorry if we did not meet your needs on this occasion.
If you would be willing to give us another chance, we would love the opportunity to assist you personally and ensure a smoother experience.
Once again, we apologize for any inconvenience caused, and we thank you for your understanding.
Best regards,
GemPages Support Team
No answer from their customer service in hours. Mulitiple bugs and not compatible with every theme without custom coding
Dear Arctic Recovery DK,
We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed.
We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further.
Thank you for your understanding.
GemPages Support Team