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Good app, Only negative thing is that building large pages with many product slows the page, but Shopify problem.
Dear Leevi,
Thank you so much for taking the time to leave constructive feedback on the app and service. I believe other users will find great value and have a better understanding of GemPages from your comment.
At the same time, we’ve learned a lot from this that we should find a better and timely way to deliver the app’s related information to avoid unwanted confusion.
I wish you and your family all the best and don’t hesitate to get in touch with us if you have any further questions.
James | Customer Success Manager team
Excellent support! I've been helped in about a day with a useful video specifically made for me ! =)
Nothing is perfect. The app has sometimes a little bit of boundaries. Yet the most important thing is this: the support team helps to BREAK DOWN those borders in function for your store development. Superb service! Keep growing Gempages.
We greatly appreciate your your review and glad to hear that GemPages is helpful in creating your pages. I'll surely pass your interest to our team for further consideration. Thank you so much again for bring it to our attention!
If there is anything more we can do to assist, please do let us know via live chat or email address support@gempages.help.
All the best
Very good!!, easy to use and customer service respond very fast. However to get the fifth star, I would prefer a screen shot which show step by step how can I resolve my problems. But it is still very good
Petits problèmes de compatibilité avec le thème shopify, mais support client réactif et efficace ! Permet de construire de belles pages de vente.
Thank you so much for this great 5-star review! We really appreciate your help in spreading the word about GemPages. It means a lot to us.
Really pretty great app overall. I've tried all the major page builders. It saved me loads of money I would have spent hiring a programmer. It might take a little bit of time to learn the ropes, but not much, it's intuitive. You don't need coding experience. Doesn't hurt though to understand basic CSS/HTML. I was really pleased once I got up to speed with this app. It can do pretty much any basic edits and styling you want. Only problem I found was it can be a little glitchy. You can find ways around it.
i like this app, takes a bit time to understand it but ones you do, you wil take off. More elements are needed tho. but overall, good one gem page.
Best customer service. So quick, so hands on. The pages look so much better!! I would recommend this app 100 times over.
First of all this app is a great drag and drop. If you have absolutely NO idea what you're doing with code then go for it! This will open doors. If you know ANYTHING about code then I suggest just working on your pages yourself and saving the $30 a month.
First, the CSO I talked to recommended I use another app called GemThemes so I can customize my header as I wanted to do. This app is outside shopify but seem to be working fine (so far). The thing is that my product pages keep reverting from the page I designed on this app to the default in the theme. I lost hundreds of dollars in potential revenue due to this which is why I don't recommend getting this. Minus 1 star for that.
Second, when I contacted support regarding this, I didn't get a response for at LEAST 1 day. Minus 1 star for that. (I do disclose this was a weekend but OVER 1 day on such an important issue? You be the judge if that's justified).
Third, I made a product page to be default for ALL my products. The issue is with the swatches. You can't have any other type of swatches other than the boring text in a box ones. If you want to make say, colours for swatches, you need to make a different page for each one. I wanted to make a different image for different patterns depending on the style. Each of these images are already associated with a variant in shopify so you would think it's an easy thing to do. OF COURSE NOT! The only way to do this is to upload an image of each variant of each product that I want to use and then make each product page seperatly. I HAVE ABOUT 400 PRODUCTS AVERAGING 10 VARIANTS EACH. Do the maths on that one folks! Minus a star for that.
All this is within my 10 day trial. If things don't start shaping up I'm certainly not paying for this rubbish. I'll return to update my review to let you know if I kept it so stay turned folks.
Fourth!
Even after writing this review, Gempages suggested I install a swatch app (my choice of which one) and this doesn't work with them! Bye bye another star! If I was paying for this crap I would uninstall in a heartbeat. Don't even bother with this.
PART 2!
So even after PAYING for this. They chatted to me for a couple of hours saying they can fix the swatches but didn't. Said they would keep me updated and that was THREE OR FOUR DAYS AGO!
You're joking right!
PART 3
So after taking to social media (facebook) I finally got a response. So far it has been about 4 days since the swatch issue was attempted to be fixed. I'm leaving 2 stars off because of the 2 extremely long periods between getting any response and 1 just because the swatch issue isn't fixed. They have assisted me to fix the issue of my product pages reverting to my default theme page so I have bumped it up to 2 stars instead of my original 1 star.
PART 3
So after discussing the swatch issues, one of the support team gave me a creative solution to improve my product page. This didn't fix the issue but it did help my product page look better. I am told they are working on a release to fix the swatch issue and make this an app wide improvement. I was updated on this the next working day by one of the team. For this I've increase the rating a star to reflect this. However, I have had a customer ask for a refund due to selecting the wrong variant so this issue is beginning to not only affect my prospective orders but orders that have been placed. I included this as a reflection to the importance of having high performing swatches in my store and for other merchants reading this to be able to use this to consider if the same issue would affect them. If it won't, please disregard the comment.
PART 4
So the tech team worked on it and made some custom code for my store to make all the "colour" options in the variants display the thumbnails. Would be great if I had the option to do this to other options such as "Stone Colour" variant options as well. I'm sure the update will make this app a must have for everyone though. Keep up the great work GemPages!
fast service and help from support, great app. Only thing i dont like is how sometimes images or things are not on the same height but they say they are, could be me idk