GemPages Landing Page Builder , 리뷰 4,179개
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I am honestly incredibly pleased with not only this app, but their customer service. The app works very well with little issues. Any issue that comes up, their support is quick to resolve. 100% recommend.
Amazing app and amazing support team, i really love gempages!
Gem Pages interface is a user friendly webpage builder, Help Team Is Great, Thanks
Amazingly helpful customer service team, got back to me very fast and gave me detailed, comprehensive solutions. Fantastic work
Very impressed and happy with the prompt response and capability of the team! Thorough communication, quick and creative solutions. I am very happy with what I experienced since reaching out to support and LOVE working inside of the web builder.
From the outset, GemPages' user-friendly interface made creating and customizing Shopify pages much easier than using the native customizer (Impact). It offers plenty of features, however, I struggle to decrease the loading time of the landing page. I have no IT background and coding isn't an option for me. I have heard from here and there that GemPages isn't the fastest option on the market and I am not sure if I am going to stick with them in the long run.
// The reason for me writing this review is their customer representative Mona. Her responsiveness and expertise were evident from the very first interaction. Not only did she promptly address my queries, but she also took the time to provide detailed explanations and step-by-step instructions to ensure that I fully understood the solutions.
// What truly impressed me was Mona's willingness to go the extra mile. Whether it was troubleshooting a complex issue or providing personalized recommendations for optimizing my page, Mona consistently demonstrated a genuine commitment to helping me achieve my goals. Her patience, professionalism, and depth of knowledge are outstanding.
// After communicating with many customer service agents in the past few months I can confidently say that Mona is the all-time-best so far!
Annie, and Tom were the absolute best. GemPages truly has the best customer service I've seen in a long time and I am grateful. They have gone above and beyond for all of my needs and concerns.
Thanks for the support, "Mona" helps me a lot !!
Very practical app and exceptional support, they helped us greatly with our designs!
It is a scam they steal your money never subscribe !!!
They will never give you a refund or youw ould be able to downgrade your plan, once you subscribe !
Dear ThemePagesAcademy,
We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience. However, we would like to address some misconceptions in your review.
Firstly, we assure you that we are not a scam. We value the trust of our customers and strive to provide exceptional service. Many of our customers have been with us for a significant period, which speaks to our credibility. If we were indeed a scam, we believe that numerous customers would have left by now.
Regarding refunds, we want to clarify that we have a dedicated customer support team available to assist with any concerns or refund requests. However, we have not received any communication from you regarding a refund. If you believe you are eligible for a refund as per our refund policies, we encourage you to reach out to our customer support team so we can assist you promptly. We have successfully facilitated refunds for eligible customers following our policies.
Additionally, downgrading your plan is a straightforward process that can be easily handled by contacting our customer support team. We have assisted numerous customers in downgrading their plans to better suit their needs. This manual process helps us ensure better management of the billing system, as we operate under the billing control of Shopify.
Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to address your concerns and improve your experience with us. Please feel free to reach out to our customer support team for further assistance.
Best regards,
GemPages Customer Support Team