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GemPages has amazing customer service.
I needed help setting up my landing page, and their team was super quick and kind. They didn’t just send me a link and leave — they actually showed me step by step what to do.
I’m not a tech expert, so it really meant a lot that they took the time to explain everything clearly. Now my page looks great and works just how I wanted.
If you're thinking about using GemPages, their support team makes it totally worth it.
Good day Epssi Evoke
Thank you for sharing your experience! We're especially glad that our team could walk you through everything clearly — that kind of care is what we aim for.
Let us know if you ever need anything else.
Kindly,
Cindy
GemPages Customer Support Supervisor
App is great, but would like to have some native features like in sales funnel, showing/not showing an upsell page conditionally if the user has already bought the upsell product, feature to add an order bump product, etc. built into it.
Hi spybriefinggear
Thanks so much for your thoughtful feedback! We appreciate your suggestions about upsell conditions and bump product features — they’ve been noted and passed to the team for consideration.
Your input helps us make GemPages better for everyone.
Cheers,
Justin
GemPages Technical Support Leader
Amazing support from Emerald and Tina!!! They replied in a timely manner and figured out my problem right away! All it took was a few back and forths to figure out what I wanted, and then, they took care of it themselves! Very please, amazing, easy experience. GemPages is a fantastic platform!
Good day AiroGear,
We’re so pleased to hear that Emerald and Tina were able to help resolve everything so quickly for you! Your kind words will surely brighten their day and motivate them even more.
Should you need assistance again, feel free to reach out—we’re always here to lend a hand.
Warm regards,
Cindy
GemPages Customer Support Supervisor
I've tried several page builders, and GemPages is by far the most flexible and user-friendly. The drag-and-drop interface is smooth, and there are tons of customization options without needing to touch any code. It’s perfect for building high-converting landing pages, product pages, and even full custom layouts.
What really impressed me is their customer support — super fast, knowledgeable, and always willing to go the extra mile. As someone without a design background, I’ve been able to build beautiful and responsive pages that look professional on both desktop and mobile.
Highly recommended for anyone serious about improving their Shopify storefront!
Hello lovesquishy
We’re so happy to hear that GemPages worked well for your needs and that our support team made a real difference. Thanks for highlighting our flexibility and the value we bring to non-designers too!
Always here if you need anything.
Warm regards,
Bella
GemPages Customer Support Supervisor
I recently reached out to GemPages support for help with fixing a sticky button issue, and Harry truly exceeded my expectations. He responded quickly and provided me with a custom code that worked perfectly. His clear instructions and professional approach made the whole process smooth and stress-free. I’ve used many page builders, but GemPages’ support—especially Harry’s help—makes it stand out. Truly top-notch service. Highly recommended!
Hi Try Ancient Herbal
We’re thrilled to hear Harry could deliver exactly what you needed and make the process stress-free. It's great to know his professionalism and clear guidance made a difference!
If you need anything else, we're just a message away.
All the best,
Cindy
GemPages Customer Support Supervisor
The app is extremely complicated to use and there are bugs everywhere. I contacted customer service (Jamie) and they did everything and did not resolve the problem, which seemed extremely simple to solve.
Hi Slimove,
It's Auri, GemPages Customer Support Manager.
We’re truly sorry your experience with GemPages fell short. We understand how frustrating it must have been, especially with your launch timeline, and regret that we couldn’t deliver a smoother process.
I have personally reached out to see if further assistance could be made.
Once again, your feedback is important to us, and we’re working to improve our support next time.
All the best,
Auri
GemPages Customer Support Manager
Great service, they have helped me multiple times always fast and good
Good day Soravie,
Thank you for your kind review! We’re glad our team has been able to help you multiple times and deliver the fast support you deserve.
It’s always a pleasure to assist you.
If you ever need anything, feel free to reach out — we’ll always be happy to support you.
Justin
GemPages Technical Support Leader
Une excellente application très complète et intuitive pour mettre au point le funnel parfait. Le support est ultra réactif et fait lui même le travail sur demande pour les modifications complexes.
This application is useful, the support staff is quick and enthusiastic
Wir haben mehrere Shops und nutzen immer GemPage. Seit etwa 4 Jahren! Es ist einfach nur TOP. Der Support ist sehr kompetent und hat uns schon sehr oft weit über das hinaus geholfen, was sie eigentlich machen sollten. Kürzlich hatten wir ein Tracking-Problem auf einer unserer Seiten. Die Entwickler von GemPage haben uns geholfen und aufgezeigt, woher der Fehler kommt. Das ist kein Einzelfall, wir erhalten immer Unterstützung und Hilfe. Einfach nur TOP!!! Weiter so!