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I had originally given this app a 1 star review. I found I couldn't get it to give me what I wanted by way of design. I think this was more to do with my not recognizing the issue around cache. This is an update. The company reached out to me and they designed a beautiful product template page for me to copy and create individual product pages. Really impressed by their willingness to go that extra mile which they have done and continue to do. Big big thank you to Steve and to James.
Dear Tony,
Thank you so much for your thoughtful and constructive feedback.
Regarding assigning products with a particular template issue, I'll be discussing with our management team to improve the user-friendliness of that feature and there will be a tutorial video available soon.
And I believe the incident you have been through won't happen again.
Once again, I truly appreciate for taking your time and effort to let us know about it. Not only does it help us improve our app but it also helps other users who experience the same thing.
If you need further assistance from us, don't hesitate to get back to us then we'll be more than happy to figure it out with you.
All the best,
James
GemPages Customer Success Manager
Great app! Very easy to use. The support team is knowledgeable and professional. Strongly recommend it if you want to customize your website.
Good platform, even better customer service.
I love GemPages so much! It is my favorite page builder I have tried. It's easy to figure out and the staff is super helpful if do need any help.
Amazing app! A little difficult to use at first but once you get the hang of it, it's smooth sailing! I high recommend Gempages!
I would like to express my sincere gratitude for your feedback and recommendation!
Actually, we would love to know more about your experience about the difficult things when working with us, We will take the necessary steps to improve it. Don't hesitate to let us know if there is anything more we can do to help. We're always happy to assist!
All the best,
Cindy | Customer Support Team Lead
I used the Free Trial about a month ago to just see if I could create a subpage/landing page and see how difficult it would be. Let me just say - it's SO EASY and the support is TOP NOTCH. I am currently using the paid (professional) plan and it is just as awesome. I know that Chris and the team are working on adding new features and I can't wait to see what they come up with next. If you are hesitant about trying this out, don't be. Get an idea of what you want your page to look like, get the free trial, and play with the app for a week (it won't take that long to realize you LOVE it). You'll be very happy!
Help is great, downside would be the waiting time, other than that it is very helpful and kind, also would say dedicated to fix the problem : )
Thank you so much for this great 5-star review! We really appreciate your help in spreading the word about GemPages. It means a lot to us.
Amazing platform! I moved over from Shogun as Gem Pages have better functionality for me and also the price! Nothing will beat this page builder. This is compulsory if you want to start a Shopify store without a developer !
I absolutely loving using this app and the support is amazing. If you've used any drop and drag landing pages builders then you'll really love this as it's designed for creators rather then coders :)
Other ratings here are about how good something works, and indeed GemPages does a good job. But what really matters to me is also what happens when something doesn‘t work. Here, the custumer support really comes to shine. In a really friendly manner you can be sure that your problem will be solved.