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Very fast after-sales response. Pretty good, hope to provide some more templates. The computer version of the adaptive cell phone is not very good, I hope it can be improved.
I am experiencing considerable frustration as I attempt to update my Impulse theme to version 7.2.0, only to find that the Gempages becomes wonky And will not display the page in the process. This issue is particularly concerning as I rely on it to operate the landing page for my subscription box service.
Unfortunately, after receiving an initial response from support, I provided the requested information but have not received any further correspondence. It has now been three weeks without a resolution or response, which is simply unacceptable.
For reference, my support conversation ID is 55544600619044, and my contact at support is Hugh. I granted Collaborator access as requested on March 10th, but despite my efforts to follow up every 2-3 days, I have not received any additional communication.
While I am generally averse to leaving negative reviews or publicly calling out a company, I find myself uncertain about the appropriate course of action to take next in order to resolve this issue.
Hi Cheri!
We offer our sincerest apologies for the inconvenience caused to you due to the recent support experience. We recognize that our service team did not meet their objective of achieving 100% customer satisfaction in this case, and we are aware of the frustration and stress this situation may have caused. For this reason, we have prioritized your case and our team will be in touch with you shortly to resolve the issue.
We appreciate your feedback and thank you for your patience!
Sincerely,
GemPages Team
Such a great page builder, ton of features and super easy to use, so you can build your lander or PDP extremely well. Btw, if you ever need to reach out to their support team, just do it, they are amazing.
We're so happy to hear that you and your team find GemPages helpful to your business. They're amazing!
If there is anything more we can help, please do let us know. We're always there to assist whenever you need!
The tool has a very good intuitive feel out of the gate. Very similar to some of the wordpress theme tools I have used in the past. I quickly figured out where most of the functions sit. We did run into some issues that we really couldn't figure out. The support is phenomenal. I had to wait for late to make up for the time difference but Nicholas was super helpful and very responsive. We made a great decision on this one. Any company that is willing to put in the support makes it all worth it. That is the make it or break it for me! Happy Client here!
Great app very easy to use and edit all your pages! In addition, is has the lazy picture auto built in it so it makes your website faster!
I highly recommend Gempages to anyone looking for a powerful and user-friendly page builder app for their Shopify store. With its robust features, easy-to-use interface, and affordable pricing, Gempages is a great choice for both beginners and experienced marketers alike.
Thank you so much for your recommendation and positive feedback about GemPages! We're thrilled to hear that our page builder app has met your needs and exceeded your expectations. Our team is dedicated to providing a powerful and user-friendly experience for all our users, whether they are beginners or experienced marketers. We strive to offer affordable pricing without compromising on quality or features.
We truly appreciate your support and thank you for choosing GemPages for your Shopify store.
I used this app to help me to build nice and clear product pages.
It is really helpful and the support is verry reactive ^^
I've been using GemPages for about 1 month and I like this app a lot. The drag and drop model is so easy. The support is AMAZING. I'm not a developer and I have a basic understanding of coding so being able to have support is important to me and the support team has helped me immensely. Highly Recommended!
Hi,
I would like to express my sincere gratitude for your recommendation! Don't hesitate to let us know if there is anything more we can do to help.
All the best!
Cindy | GemPages Customer Success Team
I just start to use this app it's really easy and smooth it has everything I need plus the support team is really friendly and helpful
This app is amazing! Without any design experience whatsoever, you will be able to create some wicked websites...it is a learning curve, don't get me wrong! So give yourself a few days, even weeks to learn how to use it, but with the help of the amazing Customer Service team (who are so knowledgeable and responsive), you will be able to achieve everything you need with GemPages! 10 out of 10 for me x