전체 평점
4.8
평점 수준당 개수
  • 평점의 95%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2020년 8월 4일

Horrible plugin and worse customer service. When we first installed the GemPages plugin our footer disappeared as it was re-written by the app and the support was unable to fix the issue. The video and carousel features were both broken and each time we reached out they said they would respond in 12 hours, never did, and never had a solution. If you are hoping to build pages quickly and seamlessly I would not recommend using this plugin. There are many other options that will be better than this.

Sports Food SMN
미국
앱 사용 기간 5일
2017년 4월 22일

I love this app! It is very easy to use and so intuitive. There is a few small issues but Chris has been amazing.

Milk Baby Shop
미국
앱 사용 기간 5일
2020년 12월 29일

This app is AMAZING and the service is awesome! I got extremely fast service on a question that I had been trying for a couple hours to troubleshoot myself. I should have asked earlier because Ken was able to fix it for me within minutes. Super user friendly and intuitive interface on the app as well- I've been able to make a lot of pages myself in just a couple hours that I would have otherwise had to hire out.

bykvp
미국
앱 사용 기간 대략 3시간
답글 GemPages개 2020년 12월 30일

Thank you for your review! We are so happy that our support agent - Ken, he was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email ( support@gempages.help ), if you need us we are there to help!

2017년 6월 11일

Is this app developer even active, I tried the email and it bounced back. If so, can you guys please respond and let us merchants know this product is active and being supported. I'm looking to buy an additional builder for a client shop, but not interested if responses are not answered.

I like the app, so I'm giving 4 stars to be fair, however I'm on trial so I'll wait for a response before purchasing.

Christisimmons
미국
앱 사용 기간 4일
2020년 3월 15일

Have used GemPages in building custom layouts for a couple different websites, amazing tool, super useful and easy to use. Support is great, we recently had an issue we couldn't figure out ourselves, Cindy from support managed to get someone on the case straight away, next minute it was fixed! Highly recommended.

Quest Snow Centre
뉴질랜드
앱 사용 기간 대략 3시간
2020년 5월 26일에 편집됨

Hi, we are still waiting for APRIL to resolve the collection display issue which is a obvious bug...
We have 2 other stores using GEMPAGES and there is no problem.. (no big issue i.e.) but we encounter the collection page displaying the wrong product items.. please settle it ASAP for us and as mentioned to APRIL (your support staff), we need to go live tomorrow... Please assist... It may also have been our problem but we need to assistance ASAP...

heartlandfood
싱가포르
앱 사용 기간 3일
2020년 7월 1일

This app is a scam! I added the app to my shopify store and tried it out. I went with another app for the same purpose and uninstalled this app. I got an email 10 days later saying my trial is about to expire and to upgrade or my account will be suspended. I did nothing since I didn't want to use the app anymore. I am still being billed $29 monthly for this app through shopify. I contacted them and its been over a week and no response. I now just reinstalled the app so I can access the original account i made and figure out how to cancel my account so I'm not billed again. Even on my shopify bill it says the app is uninstalled but I'm still being charged. I think this is very sneaky and misleading. You should offer a good product people wasnt to use not trick people into paying for something they don't want and are not using.

The Happy Keeper
미국
앱 사용 기간 3일
답글 GemPages개 2020년 7월 15일

Hi Laryssa,

This is Janie from GemPages. I'm sorry to hear the frustration!

For clarification, Shopify handles billing for all the stores in the app store.
Based on our app history record, it appears that you had subscribed to Professional Plan during the trial period that's the reason why you get charged for this paid subscription.

Please be well-advised that you're invoiced in advance for the following 30 days. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you uninstall the app.

Our support agent - Bella has taken care of your case and we will process the refund according to our refund policy ASAP.

2019년 3월 26일

I really love the idea and platform, however, tech support never responded to my issues. I downloaded this app because of the positive reviews regarding awesome tech support, but I got zero response. It's a real bummer because I found the app useful for what I need, but if I am going to pay $20/month, I want to know my issues will taken care in a timely manner so my store doesn't lose sales. I lost some money for sure.

West Coast Battery Store
미국
앱 사용 기간 3일
2020년 11월 28일

Slowed my store down so bad we had to remove the app and have now hired a developer to find and scrape the lever over code. When I installed this app my speed was a 26, after this app was on the site it slowed it down to a 16. The app offers a nice page but bad coding slows your site way down.

Brothers with Glass
미국
앱 사용 기간 2일
답글 GemPages개 2020년 11월 30일

Hi Jake,

I'm sorry to hear the frustration!

The slow speed isn't from GemPages only. We should test them out to identify which factors affecting the speed. Normally you will find on the list apps' scripts, imagery, videos, theme codes, etc..

If you're willing to, please please re-install the app and let us know. Our technical staff is willing to give you a hand to check and explain why.

I've reached out to you via email and would love to hear back from you.

James | Customer Success Manager
GemPages Page Builder

2020년 6월 29일

It's a great app. It's quite easy to use it even you haven't too much IT experience, you can easy to build a beauty online store website. Also, really nice support and professional help, solve my problem quickly.

Owabeauty
홍콩(중국 특별행정구)
앱 사용 기간 대략 2시간