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Slowed my store down so bad we had to remove the app and have now hired a developer to find and scrape the lever over code. When I installed this app my speed was a 26, after this app was on the site it slowed it down to a 16. The app offers a nice page but bad coding slows your site way down.
Hi Jake,
I'm sorry to hear the frustration!
The slow speed isn't from GemPages only. We should test them out to identify which factors affecting the speed. Normally you will find on the list apps' scripts, imagery, videos, theme codes, etc..
If you're willing to, please please re-install the app and let us know. Our technical staff is willing to give you a hand to check and explain why.
I've reached out to you via email and would love to hear back from you.
James | Customer Success Manager
GemPages Page Builder
Excellent App and Excellent Customer Support. I bought a Theme with all the Store features I wanted, but the pagebuild made the overal website feel very cut and paste templatey... With GEM I was able to easily create custom pages that made my site look and feel very professional.
You can input custom Liquid Code anywhere on your page so it is easy to install 3rd party apps for contact forms and galleries, etc...
GEM is perfectly compatible with all web browsers and mobile devices.
I needed a little custom coding for something and the developer provided support at no additional charge within minutes. (It was midnight for him). I have chatted with the developer several times and the customer support has been instant, helpful and friendly.
I also tried out 3 other top rated pagebuilder programs and GEM is hands down the most powerful and user friendly. I HIGHLY recommend it!
Zero stars if I could. I installed this and found it didn't provide me the functionality I was looking for so I uninstalled it. Some of the code is still on my site though, so I messaged them about it and got instructions on how to delete it, but they weren't helpful. I haven't been able to get a response out of them since. Now I'm stuck with their code on my site and can't do other things because of it. Arg! Try this on a copy of your site first!!!! There is no support!
Good day to you!
First of all, we are sorry that GemPages could not provide a page-building experience that suits your needs. We totally understand that you need to remove all remaining codes from your website and we would love to assist you with that!
As per checking, we found multiple existing conversations and mail loops from you regarding this matter. We have responded to them and provided instructions but it looks like our replies could not reach you.
Therefore, we have again opened new support tickets for you via email and In-app Conversations. Would you mind accessing your GemPages Dashboard or checking your email inbox to get back in touch with us? This time, kindly double-check your Spam Box as well.
We will be waiting for your response!
The GemPages Team.
Too buggy. It kept conflicting with every other application we use. Duplicated the menu 10xs across all pages. Had to delete our menu app. Then it started putting variations all over collection pages. Waited over 12 hours for help
Firstly I apologize for the delay. However, it's a bit unfair for us since you just gave us a try for a few hours. We consider you among a very small group of users who have been experiencing the problem, It was because of the conflict between your current theme and the editor, and our development had released an update to make sure you won't get this problem again.
Thank you for your feedback! Janie (Head of Customer Success)
I built a whole custom website for my brand in about a week with gempages. Really easy to use (I'm a designer, not technical!) Easy to format and space. Amazing features and tools. And best of all the customer support is super fast and they could not be nicer or more helpful - they even made custom videos for me to show me how to do stuff... highly recommend.
Wow! Thank you so much for this great 5-star review. Thrilled to hear that you have amazing experience with GemPages and our service!
We really appreciate you being a loyal customer and helping to share the word about us. If there is anything more we can help, please do let us know. We're always happy to give you a hand!
It does not work properly. Built one page, crashed many times. Moreover, it's hard to refund or unsubscribe! The supporter always says they have over a thousand 5-start reviews that like Amazon are FAKE REVIES.
Amazing customer support! Extremely easy and intuitive tool! I highly recommend this app for whoever wants to build or customize its store.
This is fantastic app very easy to use. If you didn’t understand how to use it, support team tell you kindly. I really recommend this app. Awesome!
Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team
Great app, great service, perfect performance. Using it on 7 stores absolutely outstanding on all of them. Thanks!
So many options!! I just started working with the app after hearing so many positive comments from fellow shop owners. Support is incredible, and the pages are beautiful once you get past the small learning curve.
Thank you for leaving us this such wonderful review! We are thrilled that you enjoyed your experience with GemPages editor and our support service!
We're always there to assist whenever you need!
Happy Selling!