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I've received an excellent help from support! Thanks so much Miley!
Very good customer support! Edward responded quickly to my request and ultimately solved my problem. I'm very happy that it was so quick and uncomplicated, even though I knew almost nothing about GemPages.
Very in-depth and customizable page builder with super helpful support which will assist you with any issues.
Solid platform makes marketing super easy. High quality and professional websites
Celia's help was perfect, especially for the integration of widebundle, Celia M showed different integration technique, and everything works perfectly, I am sincerely satisfied with her work and I really recommend you gempage for their involvement when you have problems.
The app itself is useful for smaller teams on a single site. Due to its complexity and lots of functionality, it can slightly malfunction from time to time... however the support team is stellar and will go above and beyond to get you taken care of.
As an e-commerce business owner with about 100 memberships, I deal with online support chats all the time, and most of them are crap. However, GemPages truly stands out as an exception. Their support team is nothing short of amazing. Special praise to Jane!
Every representative I've interacted with has been knowledgeable, friendly, and incredibly helpful. They consistently go above and beyond to solve any problem I encounter, and they take the time to teach me how to fix issues myself. I'm thoroughly impressed and extremely happy with their service. GemPages truly lives up to its name – their support team members are real gems!
This app is great, it allows you to publish one well designed page for completely free. These are high converting pages that make your website look much more professional than shopify themes. The best part about this app is customer service, Roxanne was great, always wanting to help and going beyond expectations, thank you very much. I would recommend this app to everyone looking to increase sales in a seamingless process.
I have observed that the fixed background effect does not function on iOS devices when the design is created using GemPages. However, when implemented through the Shopify editor, the fixed background operates correctly across all devices. This suggests the issue lies with GemPages, not iOS limitations. Additionally, the customer support response has been dismissive, attributing the problem to iOS rather than acknowledging a potential flaw in GemPages. A more transparent acknowledgment of this issue and a non-gaslighting approach to resolving it would be appreciated.
Dear Fasiha,
Thank you for taking the time to share your feedback. I’m Auri, Customer Support Manager at GemPages, and I want to sincerely apologise for the frustration you’ve experienced — both with the fixed background effect not working as expected on iOS and with how our initial response was handled.
You were absolutely right to raise this. After reviewing your case and feedback, our technical team re-evaluated the issue and confirmed there was indeed room for improvement.
We've since developed a solution that addresses the issue, and our support team has already reached out to you directly with the updated fix. We truly hope it meets your expectations and resolves the issue on your end.
We're also genuinely sorry that our earlier communication felt dismissive. That’s not the experience we want for any of our users. Your comments were a wake-up call for us to reflect on how we respond.
We deeply value your input and appreciate you giving us the opportunity to make things right. If there’s anything else we can do to support you, we’re here and listening.
Warm regards,
Auri
GemPages Customer Support Manager
Its the best page Builder in the Shopify App Store and i must really say the customer Support is the best i ever hade in a app. I make alot of money with shopify, and i use a lot of apps but never saw something like this. They make custom codes and solve everything in a short timeframe. i am very happy with the app : )