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It started off great! NOW A NIGHTMARE stay away. The platform is full of bugs and doesn't update correctly and has caused me to shut down my website NEVER HAD A ISSUE WITH ANYONE LIKE THIS!
I don't know how this has such good reviews but this app is completely awful. After spending an hour trying to move elements around to make it work i have given up. The UI is completely unresponsive. I used Gempages in the past and it was great, however, it is now unusable. A great pity because they added some really great features
Hi there,
First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will surely pass your opinions to our Development Team for further investigation. We always try our best to find effective solutions for clients' problems.
Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come.
I also have sent you an email and would love to hear from you! I do hope we will have a chance to work together to make things right for you.
James | Customer Sucess Manager
Great app so far. Looks complex but I got the hang of things pretty fast. So far my only negative is the reviews apps. I would much rather use AliExpress Review Importer by Judge.me rather then Loox or Ali Reviews. Also great fast, and easy access to customer support.
Thank you so much for taking your time to leave us this review! We are happy that our support team was prompt in their response, and that they were able to help you. Regarding your concerns about review apps, could you please sharing more your experiences when working with these app, if you don't mind?
Besides that, if there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help.
Thank you very much!
Thank you very much for using GemPages!
The user interface looks clean, user friendly and at the same time, allows to get to the nuts and bolt CSS too. Great support.
Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.
UPDATE: The GemPages app themself works wonderfully so far. Though, there was some frustration with the page-builder caused by problems on our side.
OLD: The drag-n-drop builder is great. But it's very intrusive, and creates HTML jam-packed with unnecessary, non-semantic tags that make styling painful! In short, suitable for prototyping, bad for production.
After leaving a positive review of 5 stars, I feel compelled to let customers know and rewrite my review after experiencing extremely negative things about this app. Overall the app does what it is supposed to do with minimal bugs. My issue was with the customer support team. I have requested multiple times for assistance regarding the design on our product page however i have been told that they are 'overloaded' with work every time i reach out to them. It has now been over two months asking them to assist with two changes to be precise and have been given empty promises every time i raise the issue, especially after mentioning how frustrating it is every time for the last 2 months. I have now hired someone to do the two implementations for me and when asked how long they took to do, he told me exactly 4 minutes. It is a real shame as i have another 6 Shopify stores that will need a page builder however after this experience i will be going for alternatives.
Great app, making our website look schmick! Only downfall I've found so far is that it takes a little while to save all the elements or publish the page but that's a small price to pay in the scheme of things when your website looks amazing!
Thank you so much for taking your time to leave us this review! Glad to hear that GemPages was helpful to create your pages. Also really appreciate your feedback about saving / publishing the pages, our development team will take neccessary steps to improve it. Thank you so much again for bring it to our attention.
Don't forget to reach us via live chat or email, if you need us we are here to help!
I have 2 stores with them. The app is very easy to use and their customer service is even easier to work with! Absolutely fantastic.
Is one of the best editor for landing page and the support is awesome because they help you in every problem you have and fast
I've tried a lot of apps but gempages is literally super easy and impressive. they have the best customer support in the world. you don't need paid themes to create classy and high convertible pages. shout out to James for helping me out even on Sunday. 5 out 5 . definitely highly recommend this.