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2024년 7월 27일

I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you

SecretsOfTea
미국
앱 사용 기간 대략 1년
답글 GEMCOMMERCE CO., LTD개 2024년 8월 2일

Dear SecretOfTea,

We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes.

Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers.

Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you.

Thank you for your understanding.

Best regards,
GemPages Support Team

2024년 8월 22일

If you want a beginner layout design, you can choose the gem page, but if you want a webpage with transition and animation, you must search for another web design platform. Gempage can't provide transitions and animation and does not support importing transitions from other web design platforms. In hook and crook you want transition then they provide other service which is paid. Means first you have to pay for gempage pro plan for enable there pro function and then buy another plan for animation and other things. This is not win-win situation in gempage and their customer. Waste of money.

Levathon
인도
앱 사용 기간 20일
답글 GEMCOMMERCE CO., LTD개 2024년 10월 2일

Dear Levathon,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we strive to accommodate as many customization requests as possible, there are certain advanced design elements, such as complex transitions and animations, that may require additional specialized services. Our team is always happy to help within the capabilities of our platform, but for highly customized features, we sometimes need to recommend external solutions to ensure the best outcome.

We understand your frustration and appreciate your understanding as we work to continuously improve our offerings. If you would like to discuss your concerns further or explore how we can better assist you, please don’t hesitate to reach out to our support team.

Thank you again for your feedback.

Best regards,
GemPages Customer Support Team

2024년 9월 30일

They reduced the number of theme sections available. Now if you want more than 20 sections you must pay 59$/month

My Store
이탈리아
앱 사용 기간 14일
답글 GEMCOMMERCE CO., LTD개 2024년 10월 2일

Dear Valued Customer,

We sincerely apologize for any inconvenience and for the miscommunication regarding the limitation of the Theme Sections. Please reach out to our Customer Support team, and we will gladly assist you in restoring your original section allowance.

We hope this resolves the issue and allows you to continue working seamlessly.

Thank you for your understanding.

Best regards,
GemPages Customer Support Team

2024년 7월 19일

Not easy to use, layout changes constantly when switching from mobile to PC format

MedSocks
네덜란드
앱 사용 기간 대략 2년
2024년 8월 15일

They are very long to answer, bad support.

Gemstaria
프랑스
앱 사용 기간 22일
답글 GEMCOMMERCE CO., LTD개 2024년 10월 2일

Dear Gemstaria,

We sincerely apologize for any inconvenience you experienced. It is never our intention to keep our valued customers waiting. Please be assured that we are actively working to enhance our services and aim to provide you with a much better experience moving forward.

Thank you for your understanding and continued support.

Best regards,
GemPages Customer Support Team

2024년 9월 14일

The support is very slow. You can't hope an answer quickly. Very bad support

Radiessa
프랑스
앱 사용 기간 3일
답글 GEMCOMMERCE CO., LTD개 2024년 10월 2일

Dear Radiessa,

We truly regret any inconvenience this situation may have caused. Our goal is always to provide timely and efficient support, and we apologize for any delays you've experienced.
Please know that we are taking steps to improve our processes to better serve you in the future.

We greatly appreciate your understanding and patience.

Kind regards,
GemPages Customer Support Team

2024년 5월 19일

First of all, the free version of the custom font family upload doesn't work. And the free version doesn't have an auto-save turn-off option. The maximum time auto-save option doesn't work properly and removes the completed design after reloading the page.

We used gempages for our maximum stores, but recently their poor quality free plan features forced us to move to another pagebuilder. If they don't change these things they will lose a lot of customers very soon!

MrNeckHero
그리스
앱 사용 기간 대략 1개월
답글 GEMCOMMERCE CO., LTD개 2024년 6월 11일

Dear MrNeckHero,
Thank you very much for your honest feedback. We really appreciate it.

At GemPages, we always listen to our customers and improve our service from that.
We would like to let you know that Custom Font is available on Free plan now.

Please give it a try and let us know if there is any assistance you need from us.

Best regards,
GemPages Support Team

2024년 5월 9일

Unfortunately, I spent hours working on a landing page for nothing. The AUTO save function and regular save function didn't work and the next day hours of work were for nothing. And the customer service is super incompetent. All they could tell me after hours was that the auto-save function worked and they couldn't help me. I will never use this software again.

Racershaver
독일
앱 사용 기간 대략 1개월
답글 GEMCOMMERCE CO., LTD개 2024년 5월 14일

Dear Lukas,

We are deeply sorry to hear about the frustration that you experienced. We understand how valuable your time is and sincerely apologize for the inconvenience.

Upon investigating your case, we did not find any issues with our app's auto-save or regular save functions, and we are truly perplexed by the unexpected behavior you encountered. However, we will make sure to deep dive to prevent the same issue occurs in the future.

We regret if our customer service fell short of your expectations, and we apologize for any inconvenience caused by the delay in finding a resolution. We strive to provide excellent support to all our users, and we are sorry if we did not meet your needs on this occasion.

If you would be willing to give us another chance, we would love the opportunity to assist you personally and ensure a smoother experience.

Once again, we apologize for any inconvenience caused, and we thank you for your understanding.

Best regards,
GemPages Support Team

2024년 6월 1일

No answer from their customer service in hours. Mulitiple bugs and not compatible with every theme without custom coding

Arctic Recovery DK 🇩🇰
덴마크
앱 사용 기간 대략 1개월
답글 GEMCOMMERCE CO., LTD개 2024년 6월 11일

Dear Arctic Recovery DK,

We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed.

We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further.

Thank you for your understanding.

GemPages Support Team

2024년 4월 25일

I was testing different apps for funnel building and forgot to cancel the subscription, and they refused to give me the refund even thought I didn't use the app, I definitely recommend use funnelish it's way better

ELYON
콜롬비아
앱 사용 기간 5개월
답글 GEMCOMMERCE CO., LTD개 2024년 5월 14일

Dear ELYON,

Thank you for entrusting us with your business. We understand the importance of your time and investment. Regrettably, like many other companies, we have established refund policies to maintain fairness among all our customers, which also involves Shopify Billing Management.

We apologize if our policy did not align with your expectations, and we appreciate your understanding in this matter.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
GemPages Support Team