GemPages Landing Page Builder , 4 200 vurderinger
Raffiner
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Etter vurdering
A great app, surprised that shopify doesn't just buy them out and make this a standard app for all websites. Build beautiful websites easily!@
Very slow and poor technical support. The app is ok, but pretty buggy if I'm honest. At present, I can't recommend this app.
Thank you so much GemPages, Really cool app, one of the best apps i have used & very, very, very good customer service !!!
worth every second spending on that app.
very easy to drag and drop elements to your product page to make it look 100% better!!
Thank you so much again, will be sharing this app with my friends
I'm in love with it. So easy to use. Pages turn out beautiful.
Also their support is always extremely helpful. The app says they will reply within 1 hour, but it never takes more than 5 minutes. And the best is: they always sort my problems! Thank you, Hugh and team, for doing such an amazing job!
Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!
All the best!
The function is powerful to build beautiful pages, the support team is helpful and did things pretty well.
The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.
I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge.
However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly.
I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow.
Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team.
Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service.
Long winded response, but want you to know that you are heard.
Thank you again! Best of luck in the future!
James | Customer Success Manager
Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend
The editor is really nice and usable, however it has plenty of bugs. Small Section can't be edited and custom templates are not stored correctly... I have lost quite some time eventually. Suport is great though
No sirve.. No lo recomiendo.. fake, no lo uses .. es de lo pero. solo me hizo perder mi tiempo , no pierdan su tiempo
Hi Ema!
Thank you for sharing your feedback with us. We are extremely sorry to know that GemPages did not meet your expectations.
Just to let you know, our team always strives for 100% customer satisfaction, and we are always humble to take users’ feedback to improve our product.
With that in mind, we have reached out to you via email to hear more about your suggestions as well as identify any improvement areas that we can make to GemPages.
Thank you and looking forward to hearing from you soon!
Thomas | GemPages Customer Success Manager
At first use, I was very happy with the ease of design.
But when I would publish the (hours and hours worth of) edits, the real view of my website would totally glitch and ruin everything I worked on in both desktop and mobile view.
Support team is friendly and eager to help, but ultimately were not able to fix the problem properly. I could not afford to waste any more time fiddling with it so disconnected the app.
Very upset with all my time and effort wasted!