GemPages Landing Page Builder , 4 123 vurderinger
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Etter vurdering
Once installed and tried (a payed plan) you can't cancel the plan without completely removing the app. Really a pain in the ass to just try it for one or two months in this way. Can't advise anyone to use it.
Hi Rick,
Thank you for letting us know about the issue you’ve encountered.
However, it’s under Shopify policy that we need to remove the app to cancel the current subscription. Kindly check out the link below in the caution section for reference. https://help.shopify.com/en/manual/your-account/pause-deactivate-store
Meanwhile, we’ve contacted you via email for further assistance on how to overcome that.
James | Customer Success Manager
This app uses works fine. But now is just chaos.
It is overwriting the code, buttons become double, etc...
Since our customers started to write on social media about all the mistakes this app is causing and it started to damage our image against our customers we decided to delete this app.
I would not advise using this app.
Their customer service became very poor, they just send you articles to read but are not there to resolve the problem. Really sad.
Hi Marcos,
Sorry to hear that you had issues with the use of our product.
I have checked this case again and it appeared that the issue was happened after you added incorrect codes to the editor.
Our technical staff has isolated the codes, and this is now fixed.
Again, we apologise for the inconvenience, and your feedback about the customer service is appreciated.
Perhaps we could have communicated this more clearly.
Thank you again!
James | Customer Success Manager
Discovered today that GemPages do not support Shopify's native translation system, as the pages are hardcoded into the theme's templates. Amazing. And offering a 15% discount on Weglot does not compensate for this. We just got rid of Weglot precisely because it's very expensive, and GemPages locks us in.
Dear Julie,
We really appreciate you taking the time to provide us with your valuable feedback, and we understand your frustration when our product does not satisfy your expectations. We take all user input seriously and are working hard to make continual improvements.
In light of this, we will be developing plans to integrate as many third-party applications with GemPages as possible. In the meantime, please expect a reply from our support team for further help.
Thomas | GemPages Customer Success Team
2 years of using my site wiped clean, gem pages was not able to help me put my pages back in place.
Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly
Hi Matteo,
Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced.
I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes?
Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at support@gempages.help or live chat.
Thank you again!
James | Customer Success Manager
GemPages Page Builder
Been using it for a couple of months now and I would be more advanced then most in page building and I must say the amount of bugs on this app is mind-blowing, so much that you would be constantly in contact with customer service and its a shame because its very user friendly but very broken, don't waste your money
Hi there,
Thank you a lot for taking your time to share your experience on the app and services.
I have noted down carefully the glitches that you have encountered and marked them as high priorities.
And I believe the issues will not happen again after the next updates.
If there is anything else I help with further, don't hesitate to let me know.
All the best,
James
GemPages Customer Success Manager
Support is absolutely terrible. Slow responses, nothing ever gets resolved. When they do work on it, they can't read instructions or simple urls and burn a day through a lack of attention to detail. Lots of headaches if you are picking up this app.
ENORMEMENT de bugs, une correction automatique aléatoire,espaces non voulus,20euros c'est très cher!
The app was great, but once I no longer needed it they continued to charge me for months after the uninstall.
I don't know how this has such good reviews but this app is completely awful. After spending an hour trying to move elements around to make it work i have given up. The UI is completely unresponsive. I used Gempages in the past and it was great, however, it is now unusable. A great pity because they added some really great features
Hi there,
First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will surely pass your opinions to our Development Team for further investigation. We always try our best to find effective solutions for clients' problems.
Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come.
I also have sent you an email and would love to hear from you! I do hope we will have a chance to work together to make things right for you.
James | Customer Sucess Manager