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Support is very good and so is the app.
Love this solution, It is robust and fast. There is no better way to build pages on Shopify and I use this on many sites.
Everything seems to work fine, until you finish your design and realise that the desktop layout doesn't sync (pictures missing or different pictures added, sizing wrong, columns layout wrong, text different sizes) with the tab layout and mobile layout, which you have to go in and tweak individually, but then realise those tweaks do sync with the desktop layout, so you have to individually mark sections in the advanced tab one by one to not display on the desktop or tab layout if you're tweaking the mobile layout specifically. It's the weirdest workflow I've ever seen and suck up hours as you check each detail to see which ones synced and which ones didn't.
Hello Our Quill,
Thank you for sharing your experience. We’re sorry to hear that the responsive settings caused frustration while working on your layouts.
GemPages follows responsive web design principles, which means certain elements such as text styles are synchronised across devices by default unless adjusted using specific device settings. In your case, the text size behaviour and button width settings were working as designed, but required configuration through the responsive controls.
Our team has already provided a detailed screen recording to guide you step by step on how to customise each device layout correctly and avoid unintended syncing. We kindly invite you to review that recording when you have a moment.
If anything remains unclear or you would like further assistance, please let us know. We’re here to support you and ensure your layouts work exactly as expected.
Kind regards,
Auri
GemPages Customer Support Manager
Great customer service. I needed help for the 2nd time now and the in-built chat gets me a service agent within like 2 minutes to talk and help. They even provide video´s for every step to make it easier and what i love most is that they don´t use AI agents like most apps
perfetto, assistenza clienti ottima
Thank you so much for all the help today! You went way beyond in helping me with my page. Thank you
Best builder in the world! Im not kidding! And support helped me solve more custom codes instead of paying an external programmer. Best in class service
Great Platform, Stunning templates and great customer service
Very helpful customer service, Kyle in particular was super helpful to me.
Very functional and customizable, I got really nice results with it.
