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I recently gave Gem Pages a whirl, primarily to assist in creating ad landing pages. At first glance, the app seemed promising, but as I delved deeper, I noticed that the effort required to design a landing page here was quite akin to constructing a custom page using Shopify's theme builder sections. Given the similarity in workload, I wasn't entirely convinced to invest more time into it.
Where I felt most let down was during the uninstallation. It's vital for apps to ensure a smooth, clean uninstall process, but that was far from the case with Gem Pages. Although the app was technically "removed", it left behind traces – unwanted code in my theme file, redundant templates it had created, and a plethora of unused assets. Gem Pages could've been more considerate by tidying up after itself.
That said, it wasn't an entirely negative experience. I didn't hate the app. It has potential, but the user experience, especially during uninstallation, needs some fine-tuning.
Thank you for trying GemPages and seeing its potential for the landing pages. We have noted your observations on the design effort and we are constantly improving our features to make GemPages more user-friendly and efficient.
We are sorry for the uninstallation issue. We know how important it is to have a smooth and clean uninstall process, and we apologize for the leftovers in your theme files, templates, and assets. We value your feedback and we are working hard to fix this problem.
Your feedback helps us to enhance GemPages and provide better service. We appreciate your honest feedback, even if it points out our flaws, as it helps us grow.
If you ever come back to GemPages, we hope you will see the positive changes from your feedback. Meanwhile, if you have any questions or concerns, please contact us. Our team is ready to help you and make sure you are happy with GemPages.
Thank you for choosing GemPages.
We hope to serve you better in the future.
GemPages Support Team
The app has so many great features to upgrade your store view! And support will help you with any question that you have!
Agents are great, they respond very quickly and resolve issues at the same time.
Lucia did a great job helping me get some things done!
Gempages and the support team made it posible to create my dream website by myself! The Staff is very kind and helps with every tiny problem if you Ask!
Customer service is great and very kind, as soon as they answer they are blazing fast in solving problems. I've been helped by Mona, fast and very kind.
great app for creating great-looking pages
not to mention its great customer support team
I am working with gempages since a long time and the possibilities are endless and there support feels like they are 24/7 reachable and ready to help you. 5/5
Customer service is always ready to help! Using this program is effortless; if you have any difficulties, it will be solved in minutes!
Awesome support. Very professional and Helpful.
Liam and Tony are bought great support. Well deserved of 5 stars!