GemPages Landing Page Builder

Dear Lukas,

We are deeply sorry to hear about the frustration that you experienced. We understand how valuable your time is and sincerely apologize for the inconvenience.

Upon investigating your case, we did not find any issues with our app's auto-save or regular save functions, and we are truly perplexed by the unexpected behavior you encountered. However, we will make sure to deep dive to prevent the same issue occurs in the future.

We regret if our customer service fell short of your expectations, and we apologize for any inconvenience caused by the delay in finding a resolution. We strive to provide excellent support to all our users, and we are sorry if we did not meet your needs on this occasion.

If you would be willing to give us another chance, we would love the opportunity to assist you personally and ensure a smoother experience.

Once again, we apologize for any inconvenience caused, and we thank you for your understanding.

Best regards,
GemPages Support Team

Dear Esteemed Customer,

We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system and the awareness of reverting back, we have manually reverted the option back to the Free plan.

We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require.

Thank you for promptly providing your feedback.
Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience.

Best regards,

GemPages Support Team

Dear ELYON,

Thank you for entrusting us with your business. We understand the importance of your time and investment. Regrettably, like many other companies, we have established refund policies to maintain fairness among all our customers, which also involves Shopify Billing Management.

We apologize if our policy did not align with your expectations, and we appreciate your understanding in this matter.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
GemPages Support Team

Dear Arctic Recovery DK,

We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed.

We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further.

Thank you for your understanding.

GemPages Support Team

Dear ThemePagesAcademy,

We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience. However, we would like to address some misconceptions in your review.

Firstly, we assure you that we are not a scam. We value the trust of our customers and strive to provide exceptional service. Many of our customers have been with us for a significant period, which speaks to our credibility. If we were indeed a scam, we believe that numerous customers would have left by now.

Regarding refunds, we want to clarify that we have a dedicated customer support team available to assist with any concerns or refund requests. However, we have not received any communication from you regarding a refund. If you believe you are eligible for a refund as per our refund policies, we encourage you to reach out to our customer support team so we can assist you promptly. We have successfully facilitated refunds for eligible customers following our policies.

Additionally, downgrading your plan is a straightforward process that can be easily handled by contacting our customer support team. We have assisted numerous customers in downgrading their plans to better suit their needs. This manual process helps us ensure better management of the billing system, as we operate under the billing control of Shopify.

Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to address your concerns and improve your experience with us. Please feel free to reach out to our customer support team for further assistance.

Best regards,
GemPages Customer Support Team

Dear New Yorker Store,

We apologize sincerely for the inconvenience you experienced.

Upon reviewing our records, we have confirmed that the refund was successfully processed from our end as per our latest communication.

Should you require any further assistance or if there are any lingering concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.

Thank you for providing your feedback. We are committed to continuously improving our service and will strive to ensure a more seamless experience in the future.

Warm regards,
GemPages Customer Support Team

Dear MrNeckHero,
Thank you very much for your honest feedback. We really appreciate it.

At GemPages, we always listen to our customers and improve our service from that.
We would like to let you know that Custom Font is available on Free plan now.

Please give it a try and let us know if there is any assistance you need from us.

Best regards,
GemPages Support Team