GemPages Landing Page Builder

Hello Paulo,
We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention.

We want to clarify that at GemPages, we prioritize transparency and customer satisfaction. We do not have access to our customers' systems or stores, and we never interfere with them without explicit consent. Our team is committed to providing support and guidance to our users to make sure of the seamless experience.

Regarding the premium plan, as stated in our pricing plan, certain advanced features such as version history are exclusive to our paid users. This helps us continue to provide quality service and develop new features to meet the needs of our users.

We apologize if there was any misunderstanding regarding our pricing structure. Our intention is never to force anyone to upgrade to a paid plan, but rather to offer additional value to our paid users.

We value your feedback and appreciate the opportunity to address your concerns. If you have any further questions or would like assistance, please don't hesitate to reach out to us.

Best regards,
GemPages Support Team

Hi urbanoakdecor,
I sincerely apologize for the inconvenience you've encountered with our billing process. It's important to note that the billing system is managed by Shopify, and charges are initiated based on the billing cycle, even if the app is uninstalled on the same day.

However, I want to assure you that your satisfaction is our priority, and we stand by our commitment to provide a positive experience. To rectify this situation, I encourage you to take advantage of our 30-day guarantee program. Please reach out to our Customer Support team, and they will be more than happy to assist you in resolving this matter.

Thank you and hope to see you gain.
GemPages Customer Support Team