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It is a great builder, and it is easy to understand how to use it compared with other builders we tried for our store. Also, they have excellent customer support, which tries to find solutions if you stick with some problems.
The app is extremely complicated to use and there are bugs everywhere. I contacted customer service (Jamie) and they did everything and did not resolve the problem, which seemed extremely simple to solve.
Hi Slimove,
It's Auri, GemPages Customer Support Manager.
We’re truly sorry your experience with GemPages fell short. We understand how frustrating it must have been, especially with your launch timeline, and regret that we couldn’t deliver a smoother process.
I have personally reached out to see if further assistance could be made.
Once again, your feedback is important to us, and we’re working to improve our support next time.
All the best,
Auri
GemPages Customer Support Manager
Very quick to respond to issues. All issues were fixed and most of the issues were my errors! Great application.
Their customer service is 10/10. IT's crucial to have timely and helpful responses as a small business owner and they really deliver. I would definitely recommend using GemPages.
GemPages is a very beginner friendly app that helps you create your own website on Shopify. Support helps you with any problem you have and they go way beyond.
Only had to ask the question once and got a detailed correct answer.
Hello Strike-Tape!
Thank you for sharing your experience! We’re glad to hear that you received a clear and correct answer right away.
If you need further support or have more questions, don’t hesitate to get in touch — we’re here to assist!
Cindy
GemPages Customer Support Supervisor
Have been using GemPages for over a year now and it does everything we need. A huge bonus is very fast and responsive customer service team. Can definitely recommend if you're looking to create customer landers, including PDPs, collection pages and advertorials etc.
I love designing my landing pages with GemPages. It’s very easy to use, offers a lot of options, and has great support! I believe they’ve also improved speed, as the pages I build with this app score highly on all PageSpeed platforms. Thank you so much, GemPages! It’s a pleasure working with you—keep up the great work!
Amazing in every way. Live chat is excellent.
Specifically, Ken.
Hello TuffGhosts!
Thank you for your awesome review! Ken will be thrilled to hear your kind words about the live chat experience.
If you need anything else, don’t hesitate to contact us!
Cindy
GemPages Customer Support Supervisor
Genuinely incredible. With the right creativity any sort of website can be mady with Gempages. The support is phenomenal, the customer service always helps. Just magnificent incredible app.