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Very satisfied with them, I use the free plan because I only need one landing page, and they are still very reactive to help if there is any problem. Within 24h they found the problem in my store and modify the code. This is real customer service !
I have been using Gem for nearly 2 years now across multiple websites and it has enhanced my website design massively. We use to use other popular page builders but they lacked features which Gem had. There support team is always there to help no matter how small or large the problem is. Even if the problem cant be solved there and then they are prompt to contact once the issue has been resolved. I would recommended Gem for any website project! I really like the request a feature platform and have used it many times with many of my ideas being added. There is the occasional issue with glitching etc but nothing enough to dampen my experience. I look forward to all the new features and updates.
While the design tools are really slick and you can design engaging experiences, though take a little getting used to the depth of capabilities, the support is where the value shines with Gempages.
Sure, there have been simple things they have told me how to do myself. Its the ones where they go away for a little while and come back with a 'Hey we did it for you, check this link' and whatever problem or question on how to do a thing, has been done. Amazing - can recommend!
Our experience with Gem pages has been amazing for a number of reasons - but the customer service & technical support provided by the team is undoubtably the most outstanding and reliable aspect of it all. Technical issues can be frustrating & slow your momentum as an e-commerce business - Gem pages never fails to provide the best & fastest technical support to get you back up & running in record time.
Thank you,
HNDRXX Team.
I love this app, makes customisations so easy! If you encounter some challenges, customer support is always there to assist, I get a feeling of real accountability there, as every support agent I've chatted to has given me the confidence they are on it, and pull in all their best available resources to help fix the issue. For instance, I had an issue with product list, I wanted to mirror my theme settings, they took the layout and design from the theme and created custom code for me to put into my section. Big shoutout to the G.O.A.T - Ken who helped me earlier on this and another issue!
I’ve been using Gem for a year now, and I’ve really enjoyed the experience. Working with Gem is incredibly straightforward and user-friendly, making it easy to create and customize my website. The support team deserves a special mention—they’re excellent! They’re always responsive and ready to assist with any questions I have, which gives me confidence in using the platform. Overall, I highly recommend Gem for anyone looking for a reliable and efficient page builder!
Very good customer support! Edward responded quickly to my request and ultimately solved my problem. I'm very happy that it was so quick and uncomplicated, even though I knew almost nothing about GemPages.
Tina was great in helping me with every issue I have encountered so far!
I have not too much expertise on GemPages Page Builder and she was really helpful.
Thank you for the incrideble customer support.
The GemPages is an outstanding tool to build a website that looks really professional.
Its easy to understand and the page builder is so far the best i have work with.
I've been using Gempages for several years now and their support is very reactive, the service is constantly improving and their templates are great.