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Excellent!
Hello Paulo,
We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention.
We want to clarify that at GemPages, we prioritize transparency and customer satisfaction. We do not have access to our customers' systems or stores, and we never interfere with them without explicit consent. Our team is committed to providing support and guidance to our users to make sure of the seamless experience.
Regarding the premium plan, as stated in our pricing plan, certain advanced features such as version history are exclusive to our paid users. This helps us continue to provide quality service and develop new features to meet the needs of our users.
We apologize if there was any misunderstanding regarding our pricing structure. Our intention is never to force anyone to upgrade to a paid plan, but rather to offer additional value to our paid users.
We value your feedback and appreciate the opportunity to address your concerns. If you have any further questions or would like assistance, please don't hesitate to reach out to us.
Best regards,
GemPages Support Team
Page load speed was a big factor for me and I heard about the app from a few sources. Since I like the way it works and the fact that it is easy to learn made me upgrade to the business plan now. This lets you save every tweak you make on your site and revert to previous versions if need be. If conversion rate drops for some mysterious reason just go back....Otherwise it would be a pain to somehow save what you did before. 5 minute support is never a hold up either. Very impressed.
Thank you so much for leaving us a review!
It really means a lot to us to hear that GemPages has been easy to use and a lifesaver. Your honest feedback about the positive experience motivates us to continue improving the app for you.
I'll be sure to share these kind words with the entire team. Please let us know if there's anything else we can help you with.
I'm in love with this page builder. I'm coming from using WordPress Elementor Pro, and this page builder also has sooooo many features and it's so user friendly. The interface is amazing! I just can't recommend it enough! Definitely 10 out of 10!
For sure a very complex and smooth experience with GemPages. As a recommandation, i would like to have the possibility to have a preview of a page inside the editor specificaly about desktop version. Because there are some differences between the editor and the preview because of the width. As a solution would be to have the option to close the left row of editor.
It's a great app! I have to admit that it's hard in the beginning when you have no experience. It takes some time to practice in order to build your perfect page. Their team support is so good and helpful. You can do everything with their support. Highly recommended!
This app is so versatile and useful, and it continues to get better. The developer, Chris, is obviously dedicated and passionate about his creation, providing stellar support at numerous stages of my use and implementation.
I've utilized the other 2 or 3 big page creator apps, and decided GemPages was the most robust and intuitive of them all. I'm especially excited that it will continue to evolve. My store has been growing (www.SFC.store) and it has been so nice to have a powerful page builder with AWESOME templates, (marketing pages, FAQs, product showcase, and more) and support to help me along the way. Can't say enough about Chris and his product. If you are debating about which builder to get, the debate is over.
Get GemPages -- you will benefit from it! Cheers.
Amazing app with lot of features. But most important thing, is that customer service is fixing every problem very fast. And they are so friendly and helpful. Thank you so much
Honestly since I've installed this app my domain stopped working. A lot of bugs and the customer service is terrible. 0 in depth explanation on how to fix it or how to set up Gempages up from A to Z. Extremely disappointed, which is very surprising considering the fact they got 4.9 stars.
Dear Shay,
We're genuinely sorry to hear about your recent experience, and we apologize for any inconvenience you've faced. We understand that encountering difficulties with your domain can be frustrating. Please note that domain-related issues often fall outside our product's scope, but we did our best to guide you through it.
GemPages can indeed have a learning curve, especially for those new to it, and we appreciate your patience as you navigate its features. Our support team is here to assist you every step of the way, and we're continuously working to improve our product to provide you with a smoother experience.
We hope you'll give GemPages another chance, and we're committed to helping you achieve your goals. Thank you for your feedback, and we look forward to assisting you further.
Best regards,
The GemPages Support Team
They are quick to respond to any problems or difficulties. I am satisfied with the ease of use and page creation.
Thank you for taking the time to share this positive rating! I will surely pass your kind words to our team.
The customer support is amazing. I had a question about downgrading and instead of downgrading to a previous version not only did they fix the issue and show me a solution. They did it for me so I can go in and copy and paste any needed info.