GemPages Landing Page Builder

GemPages itself usually works fine, but customer support times are very bad! On friday, you will get the message that they return on monday. So if you have a huge bug or problem, you have to find a workaround or live with the bug for 4 days (which is a lifetime in ecommerce)!

Moreover, BEWARE OF THEIR ECOMSOLID THEME!!

The theme is FULL of bugs. For instance, it did not work to show the sales price correctly in one of their templates. Then they fixed it (took 2 days), but the fix was still wrong (now it also showed the sale price badge, even if it was not on sale...). Another example: on the product page, i installed the addon to show the stamped-reviews. However, suddenly the reviews also show on the homepage. I double-checked, the addon is not installed on the homepage. And since it's friday today, I will have to wait 4 days (!) to get an answer and have them start fixing their own bug. These are only examples, I had to open multiple tickets only due to bugs in the last 1-2 weeks.

I've been using this app for over 10 months now and have to say this app has GREAT potential. The amount of customization is amazing for the price. However, the rave stops there. The first couple months were great, but for longterm use this is not a good option. The amount of glitches have become too much for the cost. I would love to continue using Gempages because I've integrated so much of my website into their platform, but when you lose hours of work time recreating the same page over and over because something as basic as a save or export feature isn't working- its time to go. I've had to redo the product page on each individual product twice because their meta widget kept failing, I've had to recreate a simple blog post 3 times, the complaints are endless. Time is money and the frustration is unbearable.
Customer service was great the first couple months (or maybe my patience was just higher), but they seem to only give promises of improvements with nothing ever changing. I hope Gempages improves their issues, until then maybe my review will save someone else their time and money.

Amazing app, and the dev team are very responsive. Lots of customisation options to meet any e-commervce requirement. Would recommend

Perfect for custom design. If you dont know how to use codes, the developers will help you in this app! Really good service. Special thanks to April! :)

Great app and they're very helpful if you have a problem. Very friendly and helpful team, prompt replies and needs are solved very perfectly. Would recommend to everyone trying to develop a better website.

The best customer service you could ask for, always respond fast and help you until your satisfied. Very polite and patient staff, have never had a bad experience with them. Anthony was very patient working with me and was super helpful and polite.

Coole App und der Support ist hervorragend und richtig schnell. Ich kann die App nur empfehlen, denn erst damit erhalten die Shopify Seiten den letzten Schliff. Umfangreiche Funktionen und Tools ...

Would give 10 Stars if I could! Having tried other page builders, this is by far the best page builder for Shopify! The customer support is second to none, always very friendly & always helpful. If you are still 'on the fence' don't be, get this plugin today! FIRST CLASS!

had a few small issues and james and cindy solved them in a blink of an eye
perfect page builder and perfect customer service A********

great app, simple to use and makes your site look next level and support is very responsive