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The customer service answered and solved my problem in a timely manner, and gempages is very convenient to use.
Thank you for taking the time to share this positive rating! I will surely pass your kind words to our team.
This review is a little long but will, hopefully, be of use to those considering GemPages to assist in Shopify store design. Our 21-year-old company was recently put into a position of having to rapidly change shopping cart solutions. We quickly surveyed viable players and settled on Shopify. Once into Shopify, we realized we needed design assistance. Before dropping untold thousands of dollars on a coding shop, we explored available apps to see if we could duplicate the existing site, but in a Shopify environment, in-house. It is there we found GemPages, and what a joy it has been. Seriously. Having decades of experience in man-machine interface design, I can say that this app is one of the most intuitive and well thought out pieces of design software I have experienced. Literally every page-design feature needed to accurately externalize what you envision in your head is provided for in this application. Precise element placement, color control, great imagery reproduction, impressive typography oversight, and on and on. In addition to the ability to adjust different features... is the *manner* in which you can adjust features. For instance, pick at an element border, then slide, and you can adjust margins (or you can make the adjustments numerically). As I said, intuitive. The application is, for the most part, laid out in an easy-to-understand manner. You might have to search for different settings, but they are there. The documentation is well written and covers most of the features and capabilities. Perhaps most compelling has been the Tech Support. This has been a Master Class on how to take care of customers. *Everyone* with whom I have had interactions using the real-time chat feature of the app, regardless of the time of day or night, has been polite, knowledgeable about the product, quick to say, "I don't know, but will find the answer," and very sociable. In order of appearance, to Kenny, Daniel, Mona, Mulz, Tina, Hugh, Johnathan, Bella, and most recently, Jane, you have all been tremendously helpful. I cannot thank you enough.
Thank you very much for such a dedicated feedback!
We created GemPages with one purpose to ease away the pain of page-building and to make this process easier and fun for all Shopify merchants. Therefore, your trust and confidence in us are our most valuable assets and concrete proof of the customer satisfaction that we can deliver.
On top of that, our human factor - the people of GemPages - play a key role in delivering the page-building solution to the people in need. Each of our agents is and always be a trusted companion throughout your journey with GemPages. All of us, too, found our joy and honor in delivering the best experience to our loyal customers like you!
On behalf of the team, thank you very much for choosing us and being a valued customer. We couldn't do it without you!
Nathan | Customer Success Team
GemPages
Impecible customer service
Great app and wonderful support team! Quick and efficient answers which I really appreciate. Thank you!
Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.
Best Regards,
currently best page builder solution for Shopify. Customer support responds to inquiries quite quickly, in most cases within a few minutes
We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.
Good Customer Support
I had a "sold out" issue in my product page when i use gempages. Then support team quickly help me to resolve this issue. Great tool and Great team . Thank you
Live chat help was great! Ann responded quickly, immediately understood my question, and helped me with a solution. Invaluable!
Shopify is the most powerful eCommerce platform in today's world! However without being a professional developer, it can be very costly and time confusing to get your pages, product pages, and site to look right. I stumbled upon GemPages and immediately their support team walked me through the entire process until we had the perfect website. www.hellopuppy.us Check it out!
Shoutout to Chris and all the reps that answered all of my questions... there was a lot. I'm sure they get crowded with questions but they still managed to help me every time.
Thank's guys! Truly a Shopify Hero!
Sehr schneller netter Service. Gehen individuell auf Wünsche und/oder Probleme ein. Absolut zu empfehlen