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Excellent service from the team. Thoroughly helped with the queries I had. Would definitely recommend.
Love the prompt response from Chris and Gempages team! Keep up with the good work. Having a flexible page builder is very useful for those who dont have any CSS/HTML basic knowledge. ;)
Been using it for a couple of months now and I would be more advanced then most in page building and I must say the amount of bugs on this app is mind-blowing, so much that you would be constantly in contact with customer service and its a shame because its very user friendly but very broken, don't waste your money
Hi there,
Thank you a lot for taking your time to share your experience on the app and services.
I have noted down carefully the glitches that you have encountered and marked them as high priorities.
And I believe the issues will not happen again after the next updates.
If there is anything else I help with further, don't hesitate to let me know.
All the best,
James
GemPages Customer Success Manager
very nice lay-out, and easy in use ... must have builder !
good
Good support service. They help me to solve my problem very fast. Cindy was very helpful and solve my questions.
We've been using GemPages for a week or 2 now and we're finding it to be a really great app with great support. We've been building some new pages and have been able to have every question and road block answered with easy to follow and thorough communication and assistance. So far we haven't had any issues. :)
Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.
Don't forget to reach us via live chat or email, if you need us we are there to help!
Nathan | GemPages Customer Success Team
If you're someone who cares about the quality of their page design, and want to have things EXACTLY how you want them / vision them, GemPages is for you.
I tried two page editors before settling with GemPages. The page builder/editor that GemPages provides MUCH MORE elements. Additionally, every element you add to the page can be customized to the Nth degree, whereas other editors limit what you can actually change.
Lastly, the customer support is second to none. I had two fixes that I could not figure out myself, and the support agent went ABOVE and BEYOND in delivering.
5-stars, hands down.
Do NOT install this app! I uninstalled it because it constantly didn't work. The buggyness was impossible. I spent more time trying to fix issues than anything else, and now on top of everything, even though I have installed it, Gempages continue to bill me. Shopify won't do anything, as it is 'a developer issue' and my emails to this company just get ignored. If you install this app and then don't want it (which you won't because it doesn't work properly, you will be paying for it forever. Be warned.
Dear Kelly,
We appreciate your previous positive experience with GemPages and deeply regret any frustration you've encountered recently. We're actively addressing the technical issues you've faced to enhance our platform's performance for all users.
Regarding the refund, we apologize for any confusion. We did send instructions via email, and we're committed to resolving this promptly.
Your feedback is invaluable, and we're working to improve our communication processes to better serve you.
Please refer to our previous email for refund instructions or contact our Customer Support directly.
Your satisfaction matters greatly, and we're dedicated to making this right.
Sincerely,
GemPages Customer Support Team
Awesome app! Really helpful for our store. We started using Gempages some weeks ago and we're really liking the interface and the user experience up to now.
Thanks so much for supporting us with a 5-star review. It's wonderful to hear that you are satisfied with what GemPages provides. We will continue to strive to make your experience even better moving forward.