GemPages Landing Page Builder

Really simple tool to use and loved it. However there seems to be numerous bugs associated with it. After installation I found out that IE would not display the images on pages created with the tool. Contact Chris and he responded right away to fix the problem.

Then a week later the homepage would not save and it started disabling the main menu. Contacted Chris and did not get a response for 3 days, still have not heard anything from his team or him.

Maybe he will get in contact with me later since he likley has a life of his own that he needs to live. However, for a business owner, to have two bug issues within two weeks of installation and to not have a response back within 3 days of inquiry is highly risky.

Thank god the store is not live yet to affect the actual business. Will be uninstalling and moving on to another tool.

After Installing I read came across the below text, that pretty much means if you don't pay every month for the life of your store you will have to revert to pre GemPages, there is a long complex coding process you have to dig through to successfully remove it, when I assume your here because you cant code (Feels Very deliberate)

"Uninstalling GemPages may lead to your live pages not working properly. Some of the main reasons are missing CSS & JS files, theme changes, or core script updates from the GemPages server. If you want to revert your pages back to the original template from your Shopify theme, follow our instructions for homepages and product pages."

I Jumped across to there competitors who have no problems keeping your page functional after canceling membership.

Support is HORRIBLE. If something isn't working, good luck! The only support is a bot, so it's impossible to get anything resolved. Software is great, which is why I gave it 2 stars. I couldn't get it to load on my Shopify page, emailed, watched youtube videos, tried the bot, and couldn't get it resolved. Now I want to cancel my subscription and there is NO information on how to do that either.

I love this app! It is very easy to use and so intuitive. There is a few small issues but Chris has been amazing.

Horrible plugin and worse customer service. When we first installed the GemPages plugin our footer disappeared as it was re-written by the app and the support was unable to fix the issue. The video and carousel features were both broken and each time we reached out they said they would respond in 12 hours, never did, and never had a solution. If you are hoping to build pages quickly and seamlessly I would not recommend using this plugin. There are many other options that will be better than this.

Is this app developer even active, I tried the email and it bounced back. If so, can you guys please respond and let us merchants know this product is active and being supported. I'm looking to buy an additional builder for a client shop, but not interested if responses are not answered.

I like the app, so I'm giving 4 stars to be fair, however I'm on trial so I'll wait for a response before purchasing.

This app is a scam! I added the app to my shopify store and tried it out. I went with another app for the same purpose and uninstalled this app. I got an email 10 days later saying my trial is about to expire and to upgrade or my account will be suspended. I did nothing since I didn't want to use the app anymore. I am still being billed $29 monthly for this app through shopify. I contacted them and its been over a week and no response. I now just reinstalled the app so I can access the original account i made and figure out how to cancel my account so I'm not billed again. Even on my shopify bill it says the app is uninstalled but I'm still being charged. I think this is very sneaky and misleading. You should offer a good product people wasnt to use not trick people into paying for something they don't want and are not using.

Hi, we are still waiting for APRIL to resolve the collection display issue which is a obvious bug...
We have 2 other stores using GEMPAGES and there is no problem.. (no big issue i.e.) but we encounter the collection page displaying the wrong product items.. please settle it ASAP for us and as mentioned to APRIL (your support staff), we need to go live tomorrow... Please assist... It may also have been our problem but we need to assistance ASAP...

I really love the idea and platform, however, tech support never responded to my issues. I downloaded this app because of the positive reviews regarding awesome tech support, but I got zero response. It's a real bummer because I found the app useful for what I need, but if I am going to pay $20/month, I want to know my issues will taken care in a timely manner so my store doesn't lose sales. I lost some money for sure.

Slowed my store down so bad we had to remove the app and have now hired a developer to find and scrape the lever over code. When I installed this app my speed was a 26, after this app was on the site it slowed it down to a 16. The app offers a nice page but bad coding slows your site way down.