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The app whas not right for me but everyone was very friendly and helpful. I expected a little bit more user friendly. Thank you.
Dear valued customer,
Thank you so much for your constructive feedback. It’s also exactly what we’re working on to improve the customer experience and get the best out of the app to create high-converting and beautiful-looking online stores.
I hope you can see the major improvements which will happen soon enough in the app and our services.
Best regard,
James
Customer Success Manager
Great app! 100% Recommended...I always use it in several websites. It's definitely the most flexible of all design apps on shopify store
A great app, surprised that shopify doesn't just buy them out and make this a standard app for all websites. Build beautiful websites easily!@
too complicated to add products and support wont respond
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We understand that adding products should be a straightforward process, and we're sorry for the complications you encountered.
We also acknowledge your frustration with our support response time. Due to a surge in inquiries, our response times were delayed, and we sincerely regret any inconvenience this may have caused.
To address this, we are actively working on expanding our support team to ensure a faster response time for our valued customers. We appreciate your patience as we make these improvements.
Our Customer Support team has already reached out to you and placed your inquiry on a priority list. We are eager to assist you further and await your response to continue providing the support you deserve.
Thank you for bringing this to our attention, and we are committed to enhancing your experience with our platform.
Best regards,
GemPages Support Team
Very slow and poor technical support. The app is ok, but pretty buggy if I'm honest. At present, I can't recommend this app.
Thank you so much GemPages, Really cool app, one of the best apps i have used & very, very, very good customer service !!!
worth every second spending on that app.
very easy to drag and drop elements to your product page to make it look 100% better!!
Thank you so much again, will be sharing this app with my friends
The function is powerful to build beautiful pages, the support team is helpful and did things pretty well.
Was a amazing app i just want to now how i can put mi gempage in the shopify store i installed the app and i click publish but my shopify main page dont changes help pls
The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.
I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge.
However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly.
I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow.
Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team.
Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service.
Long winded response, but want you to know that you are heard.
Thank you again! Best of luck in the future!
James | Customer Success Manager
Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend