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Fairly easy to use, I had an issue with adding a custom font that then disappeared for no reason but the team helped me re-install it on my store. Good customer service in general.
Installed the app to try it. I decided it was not for me. Used the safe uninstall feature that is supposed to remove all the code. It did not work. I still have over a dozen templates, snippets, and so on added to my themes, including my live theme. Support reached out to help the next day, but I did the removal myself to speed up the process.
Dear Francisco,
We apologize for the inconvenience you experienced with our app's safe uninstallation. This was not our intention, and we understand your frustration. Rest assured, we are actively working to enhance this functionality for a more seamless user experience.
In regard to support, we want to clarify that our support team is already in touch with you and provided the support, however, we haven't heard from you since the last message providing instructions and offering to escalate to the Technical team. If you still need further assistance, please don't hesitate to get back to us. We are just one click away.
Your feedback is valuable, and we appreciate your input. We're dedicated to improving our services and ensuring a better experience for all our users. Thank you for trying our app and we hope to make it right again for you.
Warm regards,
GemPages Support Team