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So Ikram is one, when not the best supporte on this plattform. She was helping me by anything and even recorded and send it to me with a video, to look after it again...SO the company GemPages should really give this employe a raise!!!!
I have had a good experience using gempages. Good customisation and customer service,
Not integrated with Shopify. There's always an issue that comes up, for example I just found out that from android there was a bug with the cta button which was huge. The preview doesn't work. I recommend you to use a Shopify pre built theme instead.
The app is quite nice and it has a variety of features/pages. However, the chat support is never available for a quick question. I need to wait hours to get my questions answered usually when I am away from the computer - so it's very frustating.
Dear Canbra Prints,
We sincerely apologize for the inconvenience you experienced with our chat support service.
We understand that waiting for a response can be frustrating, especially when you have urgent questions. We want to assure you that we are actively working on addressing the issue of long response times. Due to high demand, we have experienced delays in handling customer inquiries. However, we have already taken steps to expand our support team, although training new staff members may take some time.
We appreciate your understanding and patience during this transition period.
Thank you for your continued support.
GemPages Support Team
Quick and accurate help with an issue regarding the pages. Would recommend!
I love this app. It makes the design of my website so much better. Also the customer service is great. Whenever I have issues I can contact the Gempages support team, and they solve the issue within 15 minutes on average.
As always the support is excellent they even help us with other problems.Love this app and customer service..
Quick responses within the live chat for troubleshooting, very helpful. Thank you
GemPages has not only delivered an outstanding landing page builder but also exceptional customer support. Quick responses, expert guidance, and a genuine willingness to help. The support team at GemPages truly goes above and beyond, making the overall experience outstanding!
The experience has been great so far, I normally have a response within a few hours. The builder itself is very intuitive and you can make so many adjustments.