GemPages Landing Page & Funnel , 4.107 avaliações
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I am updating my review as of today because I am so disappointed in the customer service at GemPages. When I in my trail GemPages were communicating with me every day but now I cannot get an answer. It has to be the worst customer service I have received here on the Shopify App Store and it doesn't feel good knowing that the owner only wants to communicate with you to get you onboard and when you are onboard he just ignores you!
The page builder is good but the customer service sucks - BIGTIME!!
If you are on EST then don't waste your time downloading this app. Most of their support team is on GMT +7 and they will take forever to solve simple issues with their app. There are a ton of bugs that need to be addressed by this developer
Hi my friend,
Thank you for your honest review. Our team is trying our best to build a new different team that supports the EST timezone and hopefully, the service will be even faster soon.
Also, I'm very sorry to hear you had such a negative experience with the issue due to the confusion of 3rd Apps ( the review and discount table app ). Our tech staff stepped in and helped to solve these confusions very quickly after that. Please help me check it again on your end and let us know how it goes, my friend
Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come. Your feedback may decide which we will implement to GemPages page builder in the next updates, so if you have any other feedback or questions, please don't hesitate to contact us via Livechat or email address support@gempages.help. I'm always behind and make sure your feedback has been listened to consistently.
James | Customer Success Manager
Regret buying this app. Super glitchy and hard work to use,
the app slow down the website performance, and the worst thing is the the support team, firstly, they reply late, at this moment of this message, they didn't replied to message sent 3 days ago.... all thing is bad, nothing good.
if i was able to rate you with no stars i would do it.
very bad !!
Hi Ilias,
On behalf of the GemPages team, I would like to send the sincerest apologies for the experience you have been through. At GemPages, support quality is always our top priority, and we always strive to deliver the best services possible.
As for the delay you experienced in the last couple of days, this was due to our major company activities which were conducted from May 11 to May 13, 2023. During this time period, users might experience delays and the limited availability of our support agents on both live chat and email channels. This was also announced to all users via GemPages dashboard beforehand. Please refer to this screenshot for more details: https://prnt.sc/7N0r2_FOodmb.
Nonetheless, please rest assured that your ticket has been fully attended and put on high priority by our support team. We will make sure that all of your concerns will be resolved in no time.
Sincerely,
Thomas | GemPages Customer Success Team
Horrible customer support. Once you get them on, they are helpful but it takes DAYS to get anyone to reply. I work with website builders all the time and gempages have so many issues. The platform is super unreliable and makes changes itself. This is why you need constant help from the support who are impossible to reach.
So unfortunate since the builder is very promising but any moment your live page can randomly change and stop working and thats just not realistic for a business.
Ive never had such an unreliable experience with any softwares or platforms. I really dont understand where all the 5 star reviews are coming from.
Hi Disainify,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using GemPages. We truly value your feedback and understand your frustration.
We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future.
We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and for that, we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
We genuinely appreciate your patience and understanding during this time, and we encourage you to reach out to us again if you encounter any further issues. Your feedback helps us make GemPages a better tool for businesses, and we're committed to ensuring your experience improves.
Thank you for choosing GemPages, and we look forward to serving you better in the future.
Warm regards,
GemPages Support Team
Built a few landing pages for my store and I've have a few issues, so naturally I contacted customer support. NO RESPONSE! Even though they claim a 15 minute response time, I haven't got a response in 2 DAYS for my most recent issue, which is preventing me from running my store. Very dissatisfied and will need a refund if I can't get in contact with a support member.
Bad takes money from you even tho you uninstall it scam they stole 29 from me even after I uninstall it scams
We are sorry that you were unhappy with the experience you had when using our app. We take all feedback seriously and are striving to remedy this situation and provide any assistance you may require. You can expect to hear back from us via email shortly.
Thomas | GemPages Customer Success Team Manager
Never work for me, and the suporte team is the worst. Never solves anything, threats you like a 2 years old kids. And you have to pay a lot for it.
Hi there,
Thank you so much for sharing with us your thoughts on the app and services.
Firstly, I’m so sorry to hear about the incident with the review app that you’ve been trying to integrate with GemPages.
However, with slightly extra time and effort I believe we can make it work in no time.
Regarding the disrespected feeling you’ve had when communicating with the support team, I can guarantee we’ve never and won’t mean to be disrespectful by any means.
However, we will try out best to become more sensitive and appropriate when providing information or instructions, and you’ll see significant improvement soon.
Don’t hesitate to get back to us if you need further assistance.
All the best,
James
GemPages Customer Success Manager
It is really shitty that this app has no discernible way to cancel. It's not a function of the app, it's not in FAQs, you can't even google it. Unacceptable, especially after they went down and no one answered me for days.
The recent change in pricing is pure crap. I will make sure to never use gempages for new stores ever again. For 29 a month they only allow you to publish 10 pages. This is a very subtle move from your side. Always been a fan and very happy about gempages but this 10 page crap is lame as fuck
Hi Emil,
Thank you for sharing your concern with us. We totally understand how the recent change in pricing may have affected our longtime users. We truly hope for your kind understanding that this change helps us to form our users' focus groups precisely and ultimately improve our users' experience based on demand.
We appreciate your valuable feedback and will continue to improve our service quality. Please be rest assured that we will still keep on delivering top-quality technical assistance to you and our user base. Therefore, we are still looking forward to having you with us in the future!
James | Customer Success Manager
GemPages Page Builder