GemPages Landing Page Builder

Been using them for 5 years and every few months there is some issue. As soon as you delete them and they do an update, your pages are going to be messed up so you will need to download the app again and talk to support to fix it.

This is very annoying because it constantly happens and you will not run away from this issue.

If you are a big brand with many clients, this app is definitely not for you.

If you are a beginner then maybe its fine.

The application is generally above average, so it's good. I'll tell you about its problems. 1) There are a lot of errors in the application. If you encounter these errors, you may even need to delete the Shopify store theme. 2) I talked to about 3 different Customer Support representatives, none of them could solve my problem, and these problems were very simple problems like 2+2=4. They only give copy-paste answers and are extremely incompetent.

I have observed that the fixed background effect does not function on iOS devices when the design is created using GemPages. However, when implemented through the Shopify editor, the fixed background operates correctly across all devices. This suggests the issue lies with GemPages, not iOS limitations. Additionally, the customer support response has been dismissive, attributing the problem to iOS rather than acknowledging a potential flaw in GemPages. A more transparent acknowledgment of this issue and a non-gaslighting approach to resolving it would be appreciated.

there are many left over codes after uninstall of the app

Update: I'm working on this again 1 year later and still having similar issues. The platform is slow to load and support are not online during European business hours.

App is good but support are rarely online, or at least not online during our normal business hours in the UK. So we send report requests then do not hear back for hours. With other apps at this price and of a similar nature there is always some support around to help.

Stuck itself in every inch of the code to my website and not easily removed even seems to be adding more of itself after uninstalling, and the landing page doesn't even work correctly. Has slowed down my website significantly!

Great and abundant design features, easy to use and navigate, but otherwise pretty dysfunctional. Glitches often, isn't easily made compatible in all device versions, therefore making you go through loops to make everything perfect on all devices. Some things will stop working after they've been published for some time, such as buttons and links. Worst part of all: Their support team, or lack thereof. Sometimes emergencies occur and you need immediate assistance, but they are hardly available and generally not helpful. Responses take a long time. Typically if you're running a trafficked website and a problem arrises, you need help pretty quickly. Gem Pages doesn't seem to understand this. This has caused us issues many times. For example, one of our product pages has completely stopped working, which is a huge issue as an e-commerce store. Went to contact support (which is only available through a live chat) and got a message saying that they are on vacation for the next 7 days. You simply cannot operate like this when you're supporting the websites of service providers and e-commerces. Nonetheless, our custom-coded website is near complete and we absolutely cannot wait to never have to deal with Gempages again.

I've been using this app for over 10 months now and have to say this app has GREAT potential. The amount of customization is amazing for the price. However, the rave stops there. The first couple months were great, but for longterm use this is not a good option. The amount of glitches have become too much for the cost. I would love to continue using Gempages because I've integrated so much of my website into their platform, but when you lose hours of work time recreating the same page over and over because something as basic as a save or export feature isn't working- its time to go. I've had to redo the product page on each individual product twice because their meta widget kept failing, I've had to recreate a simple blog post 3 times, the complaints are endless. Time is money and the frustration is unbearable.
Customer service was great the first couple months (or maybe my patience was just higher), but they seem to only give promises of improvements with nothing ever changing. I hope Gempages improves their issues, until then maybe my review will save someone else their time and money.

gempages is good, however you can't translate pages without paying a lot of money. Gempages should find a solution for this.....

Very slow and poor technical support. The app is ok, but pretty buggy if I'm honest. At present, I can't recommend this app.