GemPages Landing Page Builder , 4 119 recensioner
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Built a few landing pages for my store and I've have a few issues, so naturally I contacted customer support. NO RESPONSE! Even though they claim a 15 minute response time, I haven't got a response in 2 DAYS for my most recent issue, which is preventing me from running my store. Very dissatisfied and will need a refund if I can't get in contact with a support member.
Amazing customer support! Extremely easy and intuitive tool! I highly recommend this app for whoever wants to build or customize its store.
This is fantastic app very easy to use. If you didn’t understand how to use it, support team tell you kindly. I really recommend this app. Awesome!
Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team
So many options!! I just started working with the app after hearing so many positive comments from fellow shop owners. Support is incredible, and the pages are beautiful once you get past the small learning curve.
Thank you for leaving us this such wonderful review! We are thrilled that you enjoyed your experience with GemPages editor and our support service!
We're always there to assist whenever you need!
Happy Selling!
Great app, great service, perfect performance. Using it on 7 stores absolutely outstanding on all of them. Thanks!
The app is great because it allows you to make incredible landing pages. It's easy to use and when you have questions, we answer them quickly. Thank you
For me it's the best on the market. The support staff is always available and helpful. Oh... and it's very intuitive/easy to use and has the advanced features for inserting code, etc. The only reason it gets 4 stars instead of 5 is because its integration of external apps could be better...but they're working on it. Besides, no app is perfect, right?
Updated review. I ultimately got a refund, rightfully, because I uninstalled the application days before the billing cycle and i got billed "accidentally" as I was told. Never the less support was better.
Dear Gold Ami,
Thank you for your valuable feedback and we are truly sorry for the recent billing incident you encountered. Allow me to clarify the situation again.
With regards to any third-party subscriptions on Shopify, the most effective way to terminate a billing cycle is to uninstall the app so Shopify can recognize the user's desire to no longer utilize the app and cancel the next billing cycle. It is essential to point out that GemPages does not have any power concerning one's billing cycle and Shopify is solely responsible for managing all billing cycles. As said, since you are still being charged even after you have uninstalled the app, we are more than willing to process the refund for the unused billing cycle.
Please kindly follow the instructions of your support team and feel free to let us know if you have any other questions or concerns.
Thank you!
Thomas | GemPages Customer Success Team
Love the app but support is not as advertised. They clam a 20min response and "instant" on the advanced plan but neither pan out. Waiting 3+ hrs just for install help across multiple domains.
Au top ! Je recommande de cet app, juste au top, il y a pleins d'options inclus et le rendu est hyper pro. J'adore mon site est juste magnifique grâce à cette app. Le support est également très pro et réactif.
Seul hic d'où mon 4 étoiles, l'application ne propose pas encore de header dommage.
Hi,
I am sorry to learn that header/footer section feature isn't available this time. However, I have relayed your message to the appropriate department, and we will do our best to deliver the features as soon as possible. We appreciate your patience and would be pleased to assist you in resolving this issue.