Recensioner (4 585)
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Good support service. They help me to solve my problem very fast. Cindy was very helpful and solve my questions.
We've been using GemPages for a week or 2 now and we're finding it to be a really great app with great support. We've been building some new pages and have been able to have every question and road block answered with easy to follow and thorough communication and assistance. So far we haven't had any issues. :)
Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.
Don't forget to reach us via live chat or email, if you need us we are there to help!
Nathan | GemPages Customer Success Team
If you're someone who cares about the quality of their page design, and want to have things EXACTLY how you want them / vision them, GemPages is for you.
I tried two page editors before settling with GemPages. The page builder/editor that GemPages provides MUCH MORE elements. Additionally, every element you add to the page can be customized to the Nth degree, whereas other editors limit what you can actually change.
Lastly, the customer support is second to none. I had two fixes that I could not figure out myself, and the support agent went ABOVE and BEYOND in delivering.
5-stars, hands down.
Do NOT install this app! I uninstalled it because it constantly didn't work. The buggyness was impossible. I spent more time trying to fix issues than anything else, and now on top of everything, even though I have installed it, Gempages continue to bill me. Shopify won't do anything, as it is 'a developer issue' and my emails to this company just get ignored. If you install this app and then don't want it (which you won't because it doesn't work properly, you will be paying for it forever. Be warned.
Dear Kelly,
We appreciate your previous positive experience with GemPages and deeply regret any frustration you've encountered recently. We're actively addressing the technical issues you've faced to enhance our platform's performance for all users.
Regarding the refund, we apologize for any confusion. We did send instructions via email, and we're committed to resolving this promptly.
Your feedback is invaluable, and we're working to improve our communication processes to better serve you.
Please refer to our previous email for refund instructions or contact our Customer Support directly.
Your satisfaction matters greatly, and we're dedicated to making this right.
Sincerely,
GemPages Customer Support Team
Awesome app! Really helpful for our store. We started using Gempages some weeks ago and we're really liking the interface and the user experience up to now.
Thanks so much for supporting us with a 5-star review. It's wonderful to hear that you are satisfied with what GemPages provides. We will continue to strive to make your experience even better moving forward.
awesome application and customer service, the app bring free. Perfect !
I used the app to build a landing page, the UX is quite intuitive. The only small thing that was confusing is how to pair a text form with a submit button to capture emails and then to create some pop up after the click.
I'd probably figure it out with a little more research, but it was non-essential at that stage, so I skipped that part.
Overall, the customer service reps are heartwarming people, helped to resolve any troubles quite fast.
Love this app, very easy to use and learn, the guys even extended my trial on request so that's a 6-star company to me. They're always responding to issues and solving them fast.
Super Support & Sehr gutes Plugin - hilft enorm das starre Shopify-Theme aufzubrechen & anders zu gestalten
We are delighted that you've had a 5-star experience. This is the best we could hope for! Thank you for choosing GemPages and we look forward to serving you for many years to come!
So thanks for your kind words and we look forward to having more great experiences in the future!
Cindy | GemPages Customer Success Team
Risposta immediata, esauriente e molto chiara. Mi sono trovata davvero bene, personale cordiale e preparato. Grazie mille a tutti voi!
Grazie infinite per il tuo prezioso feedback! Siamo felici di sapere che hai apprezzato la nostra risposta immediata, esaustiva e chiara. Il nostro obiettivo è quello di fornire un servizio cordiale e preparato, quindi è fantastico sentire che ti sei trovato/a bene con il nostro team.
Ci fa molto piacere che la tua esperienza sia stata positiva e vogliamo ringraziarti per averci scelto. Se avessi bisogno di ulteriori assistenza o avessi altre domande, non esitare a contattarci. Saremo sempre qui per aiutarti.
Ancora una volta, grazie di cuore!