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5 stars for a good builder but -2 stars for poor customer relations.
Good app, but seems to be under new management and the new management is not very accommodating. I signed up last year and liked the app. But then when doing some construction on the site recently, the app was inadvertently deleted. Well, turns out they have increased pricing since I installed it before and they are not willing to honour the price I was previously paying. Yes, my bad for deleting the app. But also their bad for trying to squeeze me for more money instead of keeping a happy customer happy. So, I am moving to a different builder as I am not eager to work with this team any more since they are not eager to work with me.
Just got started and am loving it. Within days I redesigned my homepage and product pages and am already noticing a higher conversion rate. Customer support is excellent too!
Thank you for leaving us this such wonderful review! We are thrilled that you enjoyed your experience with GemPages editor and our support service!
We're always there to assist whenever you need!
Happy Selling!
Cindy | GemPages Customer Success Team
Only app I found that does everything. Don't need to download anything to your computer. Pricing is good. It is very simple to use you can brand your store very easily with this app. Truly the best on market
I think this app will be beneficial. There are plenty of videos and printed text to explain things. It's just there is so much to get a handle on. The chat help function is slow to get connected to someone to help out. Once I did get someone to help me, he was very knowledgeable and answered my questions quickly.
Dear Brent,
Thank you for your positive rating and for sharing your insights about our GemPages app. We're thrilled to hear that you find our resources beneficial and our support knowledgeable.
We apologize for any delay you experienced in getting connected with our chat support. We've been handling a high volume of customer inquiries, and your patience is greatly appreciated. Rest assured, once we've connected, our commitment to speedy issue resolution remains steadfast.
Your satisfaction is our top priority, and we're here to assist you with any questions or challenges you may encounter. If you need further support or have more questions, please don't hesitate to reach out. We're always ready to help.
Best regards,
GemPages Support Team
Janie from GemPages is the best customer support ever and the app is the best in the Shopify Marketplace. You can use it immediately and GemPages will help you with any custom code. I high recommend GemPages!
Gempage's customer service is a huge reason I love Gempage. They will not only solve Gempage problems for me, but also give me constructive suggestions for other problems. I recommend them.
These guys are amazing. Whenever I need they are there for support. The app works like a charm. Even if I 'm not a web designer, I began making my own sites , because these guys are always there for help and the app really works and can do virtually everything.
Thank you so much for leaving us a review!
It really means a lot to us to hear that GemPages has been easy to use and a lifesaver. Your honest feedback about the positive experience motivates us to continue improving the app for you.
Please let us know if there's anything else we can help you with.
It's still early days but hands down the best page builder on Shopify that I've tried so far and the customer service is fantastic :)
We're delighted that our efforts have contributed to the success of your business. Should you have any other concerns, please don't hesitate to reach us via live chat or email us at support@gempages.help. We're here to help you achieve success, always.
Not impressed with this app at all. I was trying to speed up pages not slow them down. Need some serious work on this app.
As a designer, I really need to control what my shop looks like. GemPges not only offers the tools I need, they also have great product support. I was able to get help right away!